[Resolved]  Bosch Power Tools — Very bad service

Address:

Chandigarh, Chandigarh

I have a Yamaha two wheelers dealership in Kalka.
Last year in Februray 2010 when i visited Bosch stall in automobiles fair in chandigarh, on recommendation of Bosch Chandigarh's salesman I invested about 20 000 Rs and bought a Bosch washer (Aquatak 1250) from M/s Chandna Metals Chandigarh.
The washer worked for a few months and then started giving problems. When I took it to Bosch authorized service center i.e M/s Chandna Metals their service engineer told me that this model is not suited for commercial purposes and that is the reason it is giving problems. On his assurance I invested another 40 000 Rs and bought another Bosch washer (Aquatak 160 pro X) in October 2010.

This one also worked for few months and started giving problems since last 4 months.

After waiting for almost 4 months I have taken the delivery of my washer again 3rd time.
1. First problem - Water outlet hose was leaking so they changed it first under warranty.
2. After the repair , the outlet hose was fine but Autocut was not working and there was leakage from the inlet side.
3. After the repair again some parts (Control Head , valves , poirt set) have been changed and I have been charged 5000 rs for the same. Again the Autocut was working for few days but the leakage is still there. and now the autocut has also stopped working.

I have been charged 5000 rs for the same stating that warranty has expired. (I bought washer in October 2010 so even if we count the warranty for 6 months it was valid till april and since april my washer has been lying with Chandna metals.)

Each time I have to take it to the service center or get it back from there (only to find out that one part has been repaired but another has stopped working) I have to spend rs 300 towards the fuel cost and i have to send one of my employees. Moreover I am losing 300 rs on an average daily due to unavailability of the washer.

Both the washers are not working as of now.

I could have bought a simple Bokey washer for Rs 15 000 and it would have served the purpose. Buying Bosch products has proven to be costly for me and moreover my business also suffers as most of the time the washer is not available. Leaving aside the harrasment whihc i have to undergo my buisiness reputation is being affected due to its unavailability.

I bought a branded washer just for the peace of mind that it would have high reliability and wont stop working or if it does i will get timely repair and service but i feel cheated by the company and the dealer.Sir Kindly help in this regards. Please find other important information below : -

Bosch Dealer/Autohrised service center
M/s Chandna Metal & Alloys
SCO 43,sector 28 C Chandigarh - 160002
Tel[protected],2654167,3251066
Email - [protected]@gmail.com

First Washer Aquatak 1250 Bill No - 20644 Dated - 25/02/2010 Amt - 19240
Second Washer Aquatak 160x Bill No - 24175 , Dated - 06/10/2010 Amt - 39520

Bosch Service Head North
Mr Sanjay Kumar
Power Tools Division
Tel[protected] , [protected]
Email - sanjay.[protected]@in.bosch.com

Bosch Sales Head North
Mr Saurav Kumar
Tel - [protected]
Email - Sauravkumar.[protected]@in.bosch.com

My Details
Sumit Garg
Managing Director
Power Autos
1013 ZL Ramnagar Opp Indiain Oil Petrol Pump NH 22 Kalka
Distruct Panchkula Haryana - 133302
Tel - [protected]
Email - sumitgarg.[protected]@gmail.com