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BSA/Hercules -Treadmill Ridge - Complaint against service of BSA Hercules Treadmill Ridge product.

 
3 Reviews
User
  Debabrata Dutta on Jul 18, 2011
Sir,
I had purchased a Treadmill model Ridge from Bineet Traffin (P) Ltd, 66,Bentinct Street,Kolkata-700069 on at the cost of Rs.25000/-.(Bill No.BSA/103/1011 Dt15/9/10)

Right from the beginning,the belt of the machine shifted either left or right side which could not be adjusted because the screw was so tight.The matter was informed to the Customer Care ,East Zone over phone No.009903088066. After a number of contacts One mechanic Mr.Surajit came and adjusted the belt for the time being and advised us to adjust the belt in running condition.But it was not so easy as directed by him.In fact the system seemed to be defective.
Then in the month of January '2011 the foot board of the machine broken and customer care was informed .This time also after a number of contacts over phone Mr.Surajit changed the board during March'2011.Whenever contacted ,the Customer Care informed that the board would come from Chennai,it had been supplied to Durgapur and from there it would be taken to my residence Bhadreswar.In this way there was not only wastage of two months but the board was fitted at the cost of 3 nuts broken by the mechanic from inside and fibre pastings on two side of the machine were detatched on the very next day.Again the matter was informed. The mechanic told over phone that the gum was bad.He promised to paste the same with strong gum but ultimatately not done.
Each time they promised to send mechanic but failed to keep their words and the problem of left/right alignment continued. Last time I booked with Customer Care by Job No.389 Dt.26th April'11 when they replied that the mechanic Mr Surajit had been suffering from Jaundice.I asked for sending another mechanic on which they agreed.On 24th May when I asked they replied that Surajit had still been suffering from Jaundice and another mechanic would be sent.On 27th May'11,they replied that another mechanic contacted over phone to my residence but we were not available. I think all these were lame excuses.On 9th June'11 when I contacted ,One madam asked me to contact another phone number.I refused to do it and told whereever to be contacted should have been done by them.Why should I contact other than Customer Care? After a minutes of consultation the madam told that service would be given within 42 hours.Of course they did not come.On 10th June the belt of the machine got damaged and the motor did not rotate while on load.
Sir,you can realise how much I suffered and harassed by the Customer Care.The machine was out of order for 5 months out of 9 months purchased.They do'nt bother to take care of the machine costing Rs25000/-The purpose of the machine for which it was purchased i.e for body fitness of my daughter was failed.
In view of the above I would request your kind honour to look into the matter and inform BSA Hercules Company TI CYCLES OF INDIA- Customer Care (e-mail address customercare @ ticycles of india. com.) to take adequate action against the men responsible for this type of service and arrange for free replacement of the machine at an early date.
Thanking you Yours sincerely

Debabrata Dutta

55,Ferry Ghat Street,
Babur Bazar, PO-Telinipara
Bhadreswar,Hooghly
West Bengal PIN-712425
e-mail address-debabratadutta@yahoo.in
Complaint comments 2 Comments     Updated:
Resolve this Complaint  

Comments

N May 20, 2012 by
User
jainsc  
 
No follow up indicated by the complainant.
N Jun 12, 2014 by
User
petroashokism  
 
Dear BSA Customer care representative,
This is to bring your kind notice that the BSA customer care representative in SEPCO- Durgapur (West Bengal) is not cooperative and not deliverying the service request on time. I have requested on 22nd May to service my trade mill and have some belt noise issue. I purchased the product- Trade mill [TX-003(1)] in the month of August 2013 which is under warranty coverage. The request has been lodged but didn't send anybody to service. Everyday I used to give call [0343- 2601561] to check the update but negative response. Everytime the person (Mr.Paswan- I guess) gave excuses (like mother expire have some mercy, wife having injuries). This is not the professional way to tackle the
situation. Even I too have many jobs to work in my day to day life but give priority to your professional job. I kept patience to resolve the
issue but I could not wait for you to come and fix as per your time from last 17 days. I don't know how many technicians BSA keep for providing the services. First day to till 7th June I kept asking politely even though I have no patience. But the customer care representative (Mr. paswan) started abusing me and my parents."You don't have manners to talk to an old man. I am 51 years old fellow. How old are you. I am your dad like. your parents didn't give any proper education. I don't care who you are. I am coming to your home and will teach you a lesson. Then my mother spoke to that person and told her to be polite with her but he couldn't stopped." He said I am coming to your home. Are you afraid of me."You guys are not giving the services on time and now arguing and teaching us mannerism. The hot discussion was on 7th June 2014. Then he immediately mobilized the service technician to do the service.I work in Oman-muscat and seldomly go india to see my old parents and their requirements. I went back to muscat on 8th june. It was very bad experience and embarassing from our indians. I work outside India, people all over world are same but not like your customer care representative in Durgapur. I know how to talk to a person with professionalism.Being a son its my duty to take care of my parents. I reached India on 20th may 2014 and started resolving the issue which are pending like service for trade mill.If this is the way to treat your customer and give threatening then please return the treadmill and refund my money. I don't want to be the customer of BSA. This is not the first time I have to face the service problem from BSA.
I have all the details of hot conversation between me and the customer care at Durgapur. If you need the file to investigate then just
let me know. The customer care is there for giving services not for arguing and abusing. I purchased the product and not the abusive language. Is it my duty to check the status everyday and expend money while calling everyday.
Sir, you can realise how much I suffered and harassed by the CustomerCare.They do'nt bother to take care of the machine costing Rs45000/-The purpose of the machine for which it was purchased i.e for body fitness of my parents was failed.In view of the above I would request your kind honour to look into the matter and inform BSA Hercules Company TI CYCLES OF INDIA- Customer Care
(e-mail address customer care @ ticycles of india. com.) to take adequate action against the men responsible for this type of service and
arrange for free replacement of the machine at an early date. I dropped email to "customercare@ bsahercules.com" but there is no reply at all. Only the automatic generated mail recieved with warning.Please find attached the Service Report.Looking forward to hear from you.

Regards,
Ashok
Muscat- Oman
Phone Number: +96895737045
Petroashok@gmail.com

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    BSA/Hercules -Treadmill Ridge - Complaint against service of BSA Hercules Treadmill Ridge product.