[Resolved]  Bus Ticket From Hyd To Pune - Omer Travels — NO BUS AVAILABLE AT 16.30 HRS NON AC

I HAD BOOKED FOR BUS[protected] PNR PZERUR FM HYD TO PUNE DATED 01/03/2010 NON A/C BOARDING POINT NAMPALLY, HYDERABAD.
THE TICKET IS BOOKED THROUGH THE SITE MAKEMYTRIP.COM BY PAYING RS.1300/- OPN MY CREDIT CARD.

WHEN WE REACHED BOARDING POINT NAMPALLY, HYDERABAD, WE WERE SHOCKED TO KNOW THAT THERE IS NO NON A/C BUS AT 16.30 HRS AND M/S OMAR TRAVELS INFORMED THAT THEY WILL ADJUST US IN SOME OTHER BUS. THEY TRIED UPTO 18.30 HRS AND INFORMED THAT WE WILL BE ARRANGED IN A BUS FROM ANOTHER BOARDING POINT AT KUKATPALLY, HYDERABAD. THEY ARRANGED IN ANOTHER BUS FROM KUKATPALLY, HYDERABAD AT 21.00 HRS. WE WERE MADE TO WAIT FOR 4 1/2 HOURS.

THE VERY PURPOSE OF OUR BOOKING EARLY BUS FOR PUNE IS DEFEATED. WE HAD TO ATTEND IMPORTANT OFFICE WORK AT EARLY HOURS ON 02.03.10. WHO IS RESPONSIBLE FOR THIS INORDINATE DELAY AND THE PASSENGERS TRAVELLING ARE NOT INFORMED THE STATUS OF THEIR DEPARTURE. M/S OMAR TRAVELS REPRESENTATIVE AT BOARDING POINT GAVE EVASIVE REPLIES THAT THEY ARE NOT RESPONSIBLE FOR WRONG BOOKING, WHEN THERE IS NO NON A/C BUS WITH US AT 16.30 HRS, AND WHEN THEY HAVE NOT GIVEN BOOKING THEY ARE NOT RESPONSIBLE. THE TOLL FREE NUMBER AND OTHER NUMBER OF MAKE MY TRIP.COM WERE NOT ACCEPTING THE CALLS.

PLS GIVE US DETAILS OF THEIR CHANGE/CANCELLATION OF THEIR SERVICES AND IF THERE IS NO SUCH NON A/C BUS AT 16.30 HRS, WHY THE SAME IS MENTIONED ON THE WEBSITE BOOKINGS. WHAT ABOUT THE INCONVENIENCE CAUSED TO THE PASSENGERS, WHO HAVE BOOKED THROUGH UR WEBSITE. THE MENTAL TRAUMA CAUSED AND PASSENGERS MADE TO WAIT FOR 4 1/2 HOURS ON THE ROAD.

AWAITING UR REPLY IMMEDIATELY AND IF OMAR TRAVELS ARE HAVING SUCH IRRESPONSIBLE SERVICE, EXPLANATION BE CALLED FROM THEM
WHILE BOOKING OUR TICKETS, WE GIVE OUR MOBILE NUMBERS, EMAIL ATLELAST THEY CAN CONTACT US BY SMS AND INFORM THE STATUS OF THE BUS, EVEN IF IT IS DELAYED.

WE SOLICIT UR REPLY IN THE MATTER IMEDIATELY.

- SHRIKANT GODSE
ADITYA GODSE