[Resolved] BUYTHEPRICE — Order not Dispatched

barfu

from Bengaluru, Karnataka

Address:

Karnataka

Order No. BTP1180637 placed on 17th sept 2012.

1> On the same day after placing the order for a Lowepro Backpack Fastpack 350(Arctic Blue) i received a call from BTP customer service regretting about the fact of not having BLUE color backpack with them and asking me if i would like to go with the BLACK colored bag of same Model. I told her to go ahead and ship the black colored bag.

2>The order status got reflected in my account @ BTP website. Goin all the way till Ready to be Shipped status in the same day.

3> It has been four days since then The Status is still Ready to be Shipped.

I tried contacting customer care.... but the phone no. is as usual alwayz busy, the emails i sent them are replied by auto generated messages from freshdesk.com (Same message is received every time i send an email)..
If the item is ready to be shipped then, whats there in delaying its Dispatch.??????
BTP has definitely ruined my weekend....... I want my order ASAP....

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Aug 6, 2021

Complaint marked as Resolved

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Comments

BuyThePrice.com Customer Care

from Hyderabad, Telangana

Verified Support

Hello,

Greetings from Buytheprice.com.

We extend our sincere apologies for the delay. Hope you have received your order.

Buytheprice.com request you not to share your BTP order ids or any personal information on public forums or social media pages as your personal information can be misused beyond imagination. We care for your privacy and feel responsible to make you aware of all the possibilities of information exploitation.

Yours happily,
Buytheprice Team :)