[Resolved] Canara Bank — Disinterest & incapability of personnel at Guindy Branch | |
07th February 2009 From V. Subramaniam (Emp No.4506) (SB A/c No.[protected] Retd. Employee, Canara Bank Madipakkam, Chennai To The Canara Bank Complaint Section Chennai Sir Sub : Complaint regarding non-redressal of very very simple issue, for more than 3 months. I am Ex.Exployee of Canara Bank and family pensioner too. I have a SB A/c in Canara Bank, Guindy (Chennai) Branch, in which my pension is deposited every month. This branch is about 20 kms away from my residence. At present, I am 82 years old, about a year ago, I have undergone an operation in my hip area and hence I am unable to frequently travel for long distances and awkward step ups. Hence, I have decided to draw my monthly pension from the nearest Canara Bank Branch as Core Sector facility has been introduced. When I approached the nearest Branch to withdraw my pension, I understand that my “Life Certificate” is not yet updated in Guindy Branch’s PC (in my account) and hence I can not withdraw my pension anywhere except Guindy Branch. However, my Life Certificate has been duly submitted to the Guindy Branch personnel three months ago, on time. I have expressed my difficulty and inability to visit Guindy branch, considering my age, present health condition, etc., and I wish to draw from any Canara Bank’s nearest Branch to my residence. Even though several attempts have been made to remove the remark “LIFE CERTIFICATE NOT SUBMITTED” from computer, the concerned personnel & Manager are not taking any steps regarding this. They are totally disinterested and their fingers are indicating towards each other themselves to do the job. As you are aware, India plays a very vital role in IT Sector and technologies are improved well, the very simple matter is not yet resolved. I have following valuable clarifications with me as : Due to disinterest / incapable of respective personnel of Guindy branch, am I to be punished by walking everyday in this age ? Whether the respective employees will be motivated at least to solve this problem in the near future ? The time loss, money loss and pain will be borne by whom ? How long I have to continuously follow this matter with these disinterest / incapable personnel ? When will this issue come to an end ? after my death ????? The respective personnel says to lodge complaint regarding their disinterest on this matter, to higher authority / anywhere and none can do him anything. What does it mean ? Where is discipline ? Will all the customers be treated such a worst manner ? If above indiscipline is there means, what is the meaning of Grievance Redressal Authorities & Higher Officials ? Will Grievance Cell is a believable one ? Will such behaviour / attitude is an acceptable in Private Sectors ? As an Ex.Employee, I have been facing such harassment & injustice, then what is the meaning of saying Customer Satisfaction & Core Sector Banking ? Whether this issue will be solved through legal measures / publishing in medias only ? As the concerned personnel are not showing interest to solve this very very very simplest matter means who will solve this ? Does such employees expect that we / customer have to sit and do their job in the Branch ? Is this matter is not an ashamed one ? WHO WILL BELL THE CAT ? If this issue is not resolved as early as possible, there is no other way except approaching through legal means and medias. Hoping for the best at the earliest. Thanking you V. Subramaniam Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
Dear Chairperson,
I have deposited amoutn of 2, 60, 000/- Two lacs and sixty thousand in Canarabank, Jayanager, 4th T Block, Bangalore on 18th May 2009. till now the amount is not credited to account 33305. Who will help us in this. If we ask that so called manager, he is of no use.
I have deposited amoutn of 2, 60, 000/- Two lacs and sixty thousand in Canarabank, Jayanager, 4th T Block, Bangalore on 18th May 2009. till now the amount is not credited to account 33305. Who will help us in this. If we ask that so called manager, he is of no use.
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Dear Sir
I am an account holder in Nanganallur Canara Bank from 1974 onwards and in my family everybody
has a savings account. (myself, my mother, my wife, my daughter and my father who is no more and still that account is operated by my mother and my wife).
My Account No is 4033 and my name is J Viswanathan, my mother's account no is 1626 Mrs J Radha,
my father's account no is 23518 Late Mr M V Jayaraman, and this account is operated by my mohter and my wife - Mrs J Radha and Mrs V Rajalakshmi. My Wife's account no is 22179 - Mrs V Rajalakshmi and my daughter's account No is 33907 - Ms V Hasini.
You should be observing that all these accounts has been a very very old account, and we had good
relation ship with all the previous branch staff. We know this particular branch for the past 30 years when we stepped into Nanganallur, and the old officers were kind enough to us and the courtesy was good.
Today the service is very worst and the behaivour of the personnel is very very bad, and the branch staff are informing us, if you want to continue your account, continue, or otherwise close it, the service will be like this only. How dare a branch official informs this.
Today my daughter has approached the bank for entry of the pass book, she has been scolded by one of the branch staff, and she had come crying to the house, and again my wife has gone to the branch, and then also they have repeated the same thing. I dont know how the relevant branch staff can behave rude with female account holders.
I would request you to kindly check up the same with the particular branch and the manager, and get me a letter in reply, or otherwise I am not all willing to continue the following accounts with you, we will close the same immediately and inform the matter to Reserve Bank of India.
I hope that my mail will receive the attention of the concerned branch manager, and give me a reply at the earliest.
Thanks
J VISWANATHAN
9th March 2010.
I am an account holder in Nanganallur Canara Bank from 1974 onwards and in my family everybody
has a savings account. (myself, my mother, my wife, my daughter and my father who is no more and still that account is operated by my mother and my wife).
My Account No is 4033 and my name is J Viswanathan, my mother's account no is 1626 Mrs J Radha,
my father's account no is 23518 Late Mr M V Jayaraman, and this account is operated by my mohter and my wife - Mrs J Radha and Mrs V Rajalakshmi. My Wife's account no is 22179 - Mrs V Rajalakshmi and my daughter's account No is 33907 - Ms V Hasini.
You should be observing that all these accounts has been a very very old account, and we had good
relation ship with all the previous branch staff. We know this particular branch for the past 30 years when we stepped into Nanganallur, and the old officers were kind enough to us and the courtesy was good.
Today the service is very worst and the behaivour of the personnel is very very bad, and the branch staff are informing us, if you want to continue your account, continue, or otherwise close it, the service will be like this only. How dare a branch official informs this.
Today my daughter has approached the bank for entry of the pass book, she has been scolded by one of the branch staff, and she had come crying to the house, and again my wife has gone to the branch, and then also they have repeated the same thing. I dont know how the relevant branch staff can behave rude with female account holders.
I would request you to kindly check up the same with the particular branch and the manager, and get me a letter in reply, or otherwise I am not all willing to continue the following accounts with you, we will close the same immediately and inform the matter to Reserve Bank of India.
I hope that my mail will receive the attention of the concerned branch manager, and give me a reply at the earliest.
Thanks
J VISWANATHAN
9th March 2010.
Hello TO WHOMSOEVER IT MAY CONCERN..
its been very pathetic and sad to say that such a reputed so called CANARA BANK, has still not been able to resolve a simple and small issue of credit back of Rs. 4000.00 debited to my account in the process of AMOUNT NOT DISPENSED at ATM.
Of course i withdrew it from CORPORATION BANK ATM, using my canara bank debit card. This so happened on 23rd febuary, 2011. Would it take such a long time for a bank to reverse this amount.
Has any of the Employees, empathized the my plight of running around several times to the Branch at Kalidasa Layout Bangalore.
Today when i called the bank, all that i get as an answer is your application is filed, have not received any approval from HO. What nonsense is this ?? ( sorry for my language) In case i hurt you, realise REALITY HAS STRUCK you and your so called esteemed Banking Organisation.
Its high time you take necessary action in not ony solving my issue but in resolution of the whole system for a smoother banking, and happier customer content.
CASE ID # 40 Kalidasa Layout Branch, Canara Bank, Bangalore [protected]@gmail.com
Shankar
its been very pathetic and sad to say that such a reputed so called CANARA BANK, has still not been able to resolve a simple and small issue of credit back of Rs. 4000.00 debited to my account in the process of AMOUNT NOT DISPENSED at ATM.
Of course i withdrew it from CORPORATION BANK ATM, using my canara bank debit card. This so happened on 23rd febuary, 2011. Would it take such a long time for a bank to reverse this amount.
Has any of the Employees, empathized the my plight of running around several times to the Branch at Kalidasa Layout Bangalore.
Today when i called the bank, all that i get as an answer is your application is filed, have not received any approval from HO. What nonsense is this ?? ( sorry for my language) In case i hurt you, realise REALITY HAS STRUCK you and your so called esteemed Banking Organisation.
Its high time you take necessary action in not ony solving my issue but in resolution of the whole system for a smoother banking, and happier customer content.
CASE ID # 40 Kalidasa Layout Branch, Canara Bank, Bangalore [protected]@gmail.com
Shankar
In line to above complaints, I would like to add in that Shri Deepak Saxsena, Branch Manager of Canara Bank, Zero Road, Allahabad (U.P) has clearly given his view that as a Branch Manager his services is only and only for VVVIPs or for the customers who can bribe him. For a very small service request he get very diplomatic and has a one line statement " i cannot do anything" ” do what u can do”. The situation is worse when senior citizen of his fatherly age approach him. Understanding the physical limitations of the citizens he shows the way outside his chamber. To add he is the only branch manager who never bothers to look into the genie of the individual and enjoys the AC of the chamber. Not disclosing the matter is one of the fear that I am not disclosing the problem being faced by my family ( all are holding account in the bank) as it is very much likely that he might roughen my plea. Shri Deepak Saxena is not fit for the chair.
1. Pay & Accounts Officer, Central Pension Accounting Office, TRIKOOT-2, Bhikaji Cama Place, New Delhi-110066.
2. Chief Manager, Canara Bank, 8th Floor, Pension cell, 38, Ansal Plaza, Nehru Palace, New Delhi
Sub. : Less calculation of family pension at old P.P.O.
*******
Sir,
I am very sorry to communicate that my grievance with regard to incorrect calculation of family pension has not yet been addressed. However, I am reproducing the facts below:
“My husband Late SH. SRI KRISHAN SHARMA was a Central Govt. employee and had been drawing pension from your Bank ( Branch-Najafgarh, New Delhi-10043) after his retirement on 31.05.2006. Unfortunately, he passed away on 15.11.2010. Being spouse of the pensioner, I started getting family pension at enhanced rates as mentioned in the revised P.P.O. dated 15.01.2010 . The family pension at enhanced rate is entitled to me till 14.05.2013 and thereafter I am eligible to get family pension at normal rate till death/remarriage.
In the above context, I got family pension at enhanced rate as per revised P.P.O. till January 2012. From the month of February, 2012, my S.B. A/c is credited with amount of family pension at enhanced rate which is calculated on the basis of pension rates mentioned in the pre-revised P.P.O. (Old P.P.O. dated 28.06.2006). “
The action is still awaited despite my written request and repeated visits to your bank. You are, again requested to kindly look into the matter and restore my family pension at enhanced rates as per revised P.P.O. with the amount of arrear of family pension.
Hoping for an early action.
(SANTOSH SHARMA)
S.B. A/c No. 4333 P.P.O. No.[protected]
Present Residential Address : C-18, Vijay Park, Naya Bazar,
Najafgarh, New Delhi-110043.
Mobile No. [protected]
2. Chief Manager, Canara Bank, 8th Floor, Pension cell, 38, Ansal Plaza, Nehru Palace, New Delhi
Sub. : Less calculation of family pension at old P.P.O.
*******
Sir,
I am very sorry to communicate that my grievance with regard to incorrect calculation of family pension has not yet been addressed. However, I am reproducing the facts below:
“My husband Late SH. SRI KRISHAN SHARMA was a Central Govt. employee and had been drawing pension from your Bank ( Branch-Najafgarh, New Delhi-10043) after his retirement on 31.05.2006. Unfortunately, he passed away on 15.11.2010. Being spouse of the pensioner, I started getting family pension at enhanced rates as mentioned in the revised P.P.O. dated 15.01.2010 . The family pension at enhanced rate is entitled to me till 14.05.2013 and thereafter I am eligible to get family pension at normal rate till death/remarriage.
In the above context, I got family pension at enhanced rate as per revised P.P.O. till January 2012. From the month of February, 2012, my S.B. A/c is credited with amount of family pension at enhanced rate which is calculated on the basis of pension rates mentioned in the pre-revised P.P.O. (Old P.P.O. dated 28.06.2006). “
The action is still awaited despite my written request and repeated visits to your bank. You are, again requested to kindly look into the matter and restore my family pension at enhanced rates as per revised P.P.O. with the amount of arrear of family pension.
Hoping for an early action.
(SANTOSH SHARMA)
S.B. A/c No. 4333 P.P.O. No.[protected]
Present Residential Address : C-18, Vijay Park, Naya Bazar,
Najafgarh, New Delhi-110043.
Mobile No. [protected]
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CANARA BANK, NANGANALLUR — nON RECEIPT OF ATM CARD, LESSER AMOUNT CREDITED AS INTEREST ON FDS
Sir,We (B.V.NATESAN, B.V.SRINIVASAN, B.V.SUDHA SRINIVASAN) have an SB A/C 29976 at Canara Bank, Nanganallur. Since, old ATM card is not operatable under the new system of the bank, we have applied for a new ATM Card one year before. But we have not received the same so far. We have approched the bank Sr.Manager, Managers and officers many times and they are showing their fingers to each other, hence the desired result is not reached.. But till date we have not received the ATM Card. We have submitted one more application for ATM Card on 06.09.08. For that also no response. The abovesaid bank authorities are not contacting the ATM Card issuing authorities Bangalore for finding an immediate solution. We are the suffers for the past one year without ATM Card to operate the account while purchasing, or even to pay money to the hospital on emergency. There are transaction in lakhs on the above said SB A/C and we find it very difficult to operate the account in the absence of ATM Card. Hence, the opinion falls on he mind of the customer whether to hold the account in the bank. You are therefore requested to take necessary action to issue the ATM Card at an early date.
1. The following FDs are earned only lesser interest:
(a) Name of the Depositor : B.S.Hariramanan (Minor)
S/o B.V.SRINIVASAN
(b) Amount of Deposit : 5 Lakhs
(c) Date of deposit : 2/1/2007
(d) Date of Maturity : 2/1/2010
(e) Period of deposit and % interest: 3 yrs @ 8.5%
(f) FD No. : FD/01/012193
(g) Interest credited to SB A/C : 43835 (Quarterly)
(h) Pre closed on : 13.8.2008
(i) Problem to be solved from the above : interest credited even less than 7% even after deducting Income Tax from the principle mount on maturity.
2. (a) Name of the Depositor : B.V.NATESAN
(b) Amount of Deposit : 6 Lakhs
(c) Date of deposit : 26.3.2008
(d) Date of Maturity : 25.3.2009
(e) Period of deposit and % interest: 1 yrs @ 8.5%
(f) FD No. : KD/[protected]/1
(g) Interest credited to SB A/C : Cumulative
(h) Pre closed on : 25.8.2008
(i) Problem to be solved from the above : interest credited even less than 7%
The above two deposit matter are also been informed through representation and through statement. The bank authorities are met many times but I have got no response from them. Hence, it is requested that the same may be looked into and reply may be sent to may email id [protected]@yahoo.co.in at an early date.