[Resolved]  Canara Bank — Wrong Debit in Savings Account on failure of Transaction at ATM

This is my complaint.... its been 30 days now that I have not received the money into my account. A very poor performance by both the parties related to the transaction.

The Manager,
Canara Bank,
Clock Tower Branch,
Dehradun, Uttarakhand.

Subject: Amount debited to my Saving A/c[protected], Debit Card No. 421X XXXX XXXX XXX6

Sir,

I, (Shalini Mendiratta) am holding a Saving A/c[protected] with your branch since 1997.

Yesterday on 24.08.2009, I had gone to withdraw some money from ATM o[censored]CO Bank, Clock Tower Branch. As I placed the request for payment of Rs.12,500/-, the machine responded as “SORRY UNABLE TO PROCESS”. The balance in account was Rs.18,482.30/-, thereafter I placed a request to withdraw Rs.3,000/-. As the machine was counting the money, the electricity went off & the machine was also switched off, resulting in no money being remitted to me.

I went to the ATM of PNB Clock Tower and placed a request to check the balance of my account. It was shown as Rs.15,482.30, ie. The amount of Rs.3,000/- which didn’t come out from the machine was debited to my account.

I stood at the gate o[censored]CO Bank, Clock Tower Branch ATM to check whether the money comes out when electricity is back and ATM starts working, but when the ATM started working again there was no outflow of money.

It is requested that Rs.3,000/- which has been wrongly debited to my a/c may please be credited to it without delay as I am in great need of funds.

Thanking You.

Yours Faithfully,


(SHALINI MENDIRATTA)
A/C –[protected]

Date: 24.08.2009
Place: Dehradun

Details of ATM Slips (Copy attached) ATM ID NA007501

TIME TXN NO. RESPONSE CODE AVAIL BAL. REQUEST PLACED
20:43 9634 UNABLE TO PROCESS 18,482.30 WITHDRAWAL
20:44 9635 000 18,482.30 BAL.INQUIRY
21:13 9637 000 15,482.30 BAL.INQUIRY

Details of ATM Slips (Copy attached) ATM ID 023/1300

TIME TXN NO. RESPONSE CODE AVAIL BAL. REQUEST PLACED

20:46 9389 000 15,482.30 ENQUIRY FROM SAVINGS