[Resolved]  Canara Bank — ATM Failed Transaction Not Credited In My Account

Address:

Puducherry

Hello Sir,

Can you please have look in the below email follow ups.

I didnt got any response from the BANK

From: semmal nila [mailto:semmal.[protected]@gmail.com]
Sent: Wednesday, September 08, 2010 10:32 AM
To: Semmal Gnanapragasam; [protected]@canbank.co.in; [protected]@canbank.co.in; arut selvan; CUSTOMER SERVICES SECTION
Subject: Re: Fw: Complaint ID - 7838

Hello Sir,

We haven't heard back from you.
It is almost two and half month, yet to receive any progress over this case. It is impacting our family badly.

Please check and let us know when we will be getting our hard earned money rupees 10,000 ?

Thanks,
Semmal

On Tue, Aug 17, 2010 at 5:59 AM, Semmal Gnanapragasam <Semmal.[protected]@igate.com> wrote:
Hi Sir,

Sorry to contact you directly.
My brother G.Arutselvan ([protected]) have got the below problem during his ATM transaction at Rediarpalayam Canara branch.
We registered a complaint regarding 10000 rupees not dispensed on 24 Jun 2010 at 8:53 AM.
We didn’t hear back from your Bank representative for this issue.

It is very shameful and disrespectful to hold an account with your bank as we didn’t even got the least gratitude with respect to this complaint.
Please reply back.
Scanned copies are attached here in the mail itself.

Pass book scanned copy:


Letters given to both manager at PEC Branch and Manager at the Rediarpalayam branch:






Transaction : 4110



Transaction : 4111
For this particular transaction we didn’t received any transaction slip or money.

Other two people done the next two transactions
Transaction : 4112

Transaction : 4113


Again we proceeded with our transactions

Transaction : 4114
Then we came to know that this 10000 rupees was detected by the bank.






Transaction : 4115



Transaction : 4116




Transaction : 4117



Waiting for the response.


Thanks,
Semmal

From: arut selvan [mailto:[protected]@yahoo.com]
Sent: Friday, July 09, 2010 3:03 PM
To: Semmal Gnanapragasam; semmal
Subject: THIS IS THE MAIL I GOT BACK ....Fw: Complaint ID - 7838



----- Forwarded Message ----
From: CUSTOMER SERVICES SECTION <[protected]@canbank.co.in>
To: [protected]@canbank.co.in
Sent: Thu, July 8, 2010 6:38:41 PM
Subject: Fw: Complaint ID - 7838

Forwarded;

please verify the details with FSS /from jpt print out and redress the grievance of the
customer expeditiously under advice to us.

P nambi
Senior manager
CUstomer Service Section
CO,Chennai



----- Original Message -----
From: hocss
To: CUSTOMER SERVICES SECTION
Sent: 08/07/2010 10:39 AM
Subject: Fw: Complaint ID - 7838


----- Original Message -----
From: Canbank-WebMaster
To: [protected]@canbank.co.in
Sent: Thursday, July 08, 2010 7:35 AM
Subject: Complaint ID - 7838

TO

Branch Office

Complaint Details:
Complaint ID : 7838
Name : g arut selvan
Address : no.50,3rd cross,thirumagal nagar, velrampet,pducherry,
Account Type : savings
Account Number : [protected]
Name of the Branch : pondicherry engineering college branch
Subject : cash and receipt not dispensed but debited in account
Earlier Complaint Details :
Problems Encountered : sir i went to atm at 8.53 withdrwn amt/33000 trans declined again i withdran amt/10000 nothing came(both cash and receipt) i waited for three min,int tat machine the next customer login screen came.. so i came out f the centre. then some two people went inside. again i went inside and with drawn amt/0000 .now receipt and cash came ,but jit was debited 20000. i checked immediately with tat branch manager. he didnt respnd me properly. i need t know full details abt the thing happened.. could u please go through this complaint and reply me in a very positive manner..... i am in urgent need of money..
Remedy requested : quick refund f my lost money(10000)
Customer Email ID : [protected]@yahoo.com



Please check the complaints and overcome the result.

Regards,
Canara Bank Web-Master.