I would like to draw your attention by the sheer harassment by carrier. I have been pursuing this case for last 2 months without any action in this regards. It is really pity to have these kind of shameful services by carrier.
I bought two carrier a/cs on 13th may 2011. These acs were bought from aarkay engineers, gurgaon, invoice no – ae/sales/2011-12/463. The models are estrella wrac 1.0 ton.
Both (One after another in the gap of 15 days) of these a/c s started stinking just 2-3 days after buying. I complained with customer helpline, engineer from om engineers came and serviced the a/c.
The smell appeared just after 2 days of servicing. I again complained 2 more times and some engineer came and serviced again.
Visits were made by people of om engineering (Vide receipts no vide 1643 dated 30th may,, 1824 dated 7th june and once didn’t receive a receipt on visit on 23rd may vide complaint no del0816).
The a/c s start smelling again.
Next time when i complained they told me this problem is not solvable and i must contact the company directly. I talked to one sushil (Mobile number – [protected]) who sent his people onece again to service my acs.
Despite servicing smell started just within 2 days
This time mr sushil told me that he would do chemical and hot wash and smell wont resurface after that. 4 people came with mr sushil and dismantled acs and did all kind of wash. They assured me of no smell this time
With 3 days smell started again.
This time he informed me that he has forwarded my complaint to quality department and my acs would be changed in all probabilities. 15 days back some people from quality department visited my premises for ac checking and reported that these acs would be changed.
In all total 7 visits has been made to check /service my acs but no action. Now mr sushil is telling that he has already sent the proposal for replacement of acs which is pending for approval on the part of one mr jain. He informed me that mr jain is on leave for a long time hence can’t take action. Once he is back from leave would forward my complaint to someone mr vimal tandon who would finally approve my complaint. The complaints have already taken 2.5 months to resolve and god knows how much more time would be required to resolve this.
I am aghast, surprised and shocked to see the customer service of carrier.
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