Comments
I would like to draw your attention by the sheer harassment by Carrier. I have been pursuing this case for last 2 months without any action in this regards. It is really pity to have these kind of shameful services by Carrier.
I bought two carrier A/Cs on 13th May 2011. These ACs were bought from AARKAY Engineers, Gurgaon, Invoice No – AE/Sales/2011-12/463. The Models are Estrella Wrac 1.0 Ton.
Both(one after another in the gap of 15 days) of these A/C s started stinking just 2-3 days after buying. I complained with customer helpline, Engineer from Om Engineers came and serviced the A/C.
The smell appeared just after 2 days of servicing. I Again complained 2 more times and some engineer came and serviced again.
visits were made by people of OM engineering ( Vide Receipts no vide 1643 dated 30th may, , 1824 dated 7th June and once didn’t receive a receipt on visit on 23rd may vide complaint no DEL0816).
The A/C s start smelling again.
Next time when I complained they told me this problem is not solvable and I must contact the company directly. I talked to one Sushil ( Mobile number – [protected]) who sent his people onece again to service my Acs.
Despite servicing smell started just within 2 days
This time Mr Sushil told me that he would do Chemical and Hot wash and smell wont resurface after that. 4 people came with Mr Sushil and dismantled Acs and did all kind of wash. They assured me of no Smell this time
With 3 days smell started again.
This time he informed me that he has forwarded my complaint to quality department and my ACs would be changed in all probabilities. 15 days back some people from quality department visited my premises for AC checking and reported that these ACs would be changed.
In all total 7 visits has been made to check /service my ACs but no action . Now Mr Sushil is telling that he has already sent the proposal for replacement of ACs which is pending for approval on the part of one Mr Jain . He informed me that Mr Jain is on leave for a long time hence can’t take action. Once he is back from leave would forward my complaint to someone Mr Vimal Tandon who would finally approve my complaint. The complaints have already taken 2 .5 months to resolve and god knows how much more time would be required to resolve this.
I am aghast, surprised and shocked to see the customer service of Carrier.
I bought two carrier A/Cs on 13th May 2011. These ACs were bought from AARKAY Engineers, Gurgaon, Invoice No – AE/Sales/2011-12/463. The Models are Estrella Wrac 1.0 Ton.
Both(one after another in the gap of 15 days) of these A/C s started stinking just 2-3 days after buying. I complained with customer helpline, Engineer from Om Engineers came and serviced the A/C.
The smell appeared just after 2 days of servicing. I Again complained 2 more times and some engineer came and serviced again.
visits were made by people of OM engineering ( Vide Receipts no vide 1643 dated 30th may, , 1824 dated 7th June and once didn’t receive a receipt on visit on 23rd may vide complaint no DEL0816).
The A/C s start smelling again.
Next time when I complained they told me this problem is not solvable and I must contact the company directly. I talked to one Sushil ( Mobile number – [protected]) who sent his people onece again to service my Acs.
Despite servicing smell started just within 2 days
This time Mr Sushil told me that he would do Chemical and Hot wash and smell wont resurface after that. 4 people came with Mr Sushil and dismantled Acs and did all kind of wash. They assured me of no Smell this time
With 3 days smell started again.
This time he informed me that he has forwarded my complaint to quality department and my ACs would be changed in all probabilities. 15 days back some people from quality department visited my premises for AC checking and reported that these ACs would be changed.
In all total 7 visits has been made to check /service my ACs but no action . Now Mr Sushil is telling that he has already sent the proposal for replacement of ACs which is pending for approval on the part of one Mr Jain . He informed me that Mr Jain is on leave for a long time hence can’t take action. Once he is back from leave would forward my complaint to someone Mr Vimal Tandon who would finally approve my complaint. The complaints have already taken 2 .5 months to resolve and god knows how much more time would be required to resolve this.
I am aghast, surprised and shocked to see the customer service of Carrier.
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+91 12 4470 7333 [Delhi]
+91 52 2220 2346 [Lucknow]
+91 12 4482 5500 [HQ]
Delhi-Jalpur Highway, Narsingpur, Gurgaon, Haryana, India - 122001
Carrier Airconditioning & Refrigeration Limited — Improper Installation and Control Box Broken
It is to inform you that I, Mr.Vikas Joshi, is a resident of AS/119/1810, Teen Kenya Apartment, Block-C, Flat No: G-C, Teghoria Baguiati, Kolkata – 700059. had bought an CARRIER AIR CONDITIONER - ESTRELLA MODEL ( 1.0 ton ) from capital electronics (ultadanga) on 13 /02 / 2010 , but right form the day of purchase has been suffering its deformities and Installation problems due to some internal fault. After several complaints to the authorized Dealers They send some ill skilled Technicians, but still the satisfaction was not gained and the respective problem continued. and my A .C Control Box also Broken by Technicians at servicing time. dated on[protected].We again complained to the dealer but this time he asked us to complain to the CARRIER CUSTOMER CARE , so as per that we complained ( COMPLAIN no. kol0237) at their centre and they told us that the problem will be surely solved by our technicians . By dated on:[protected]. But till now they are not send any technician. Due to unsatisfaction, we again complained to the authorities, COMPLAIN NO. BUT THIS TIME NO ACTION WAS TAKEN. AND WE SUFFERED WITH THE FAULT MACHINE.After that we complained several times.... But their did not respond to our single complaint
complain no. # kol0237
Even after spending a big amount for buying the AIR CONDITIONER our satisfaction was not fulfilled and we felt like somewhat cheated and betrayed.
still they are not listening to our problem
it’s a request that respective action should be taken against CARRIER AIRCONDITIONING & REFRIGERATION LTD. They should be ordered to replace the AC or give our money back with interest.
Hope our complaint gets full hearing.
I would be highly obliged and thankful to you
yours sincerely
Vikas Joshi
AS/119/1810, Teen Kenya Apartment
Block – C, Flat No: G-C
Teghoria, Baguiati, Kolkata – 700059.
Tel no. 0- [protected]