[Resolved] Catwalkworldwide.com — No refund nor the reapied footware received from last 2 months

[Resolved] Catwalkworldwide.com — No refund nor the reapied footware received from last 2 months

R roopa32 from New Delhi, Delhi

Hello Sir, I have a repair slip dated 11th sep 2008 of a new pair of shoe which was purchased just a one month ago from Catwalk Select city walk saket. The cost of the footwear was approx Rs 1500/- and the sole got broken in just 15 days. The staff has been very manipulating and told me that there is a 6 months replacement guarantee in order to increase there sale. When i went back for replacement they just gave a slip of repair receipt number 07598 dated 11th sep 2008. Since then I have been following up with there staff however did not received any response. One of there staff members misbehaved with me saying that "kato jetne chakkar katne hain kato". I tried to complain it to there representative Miss khan in Mumbai however she herself is least interested in resolving the issue and gave me wrong commitments like a dispatch at my house address etc. It is not about Rs 1500 however it is about the kind of misleading commitments they give. I used to purchase approx 4000/- shoes per month and now after this case I m highly surprised with the unprofessionally. I have spent almost 5000/- Rs in following up over the phone at their Mumbai branch and going to select city walk every weekend. Also the repair slip was given to me 15 days after I complained about it. I think such stores should be closed down who do not value there customers and they should atleast change there staff. One of the manager there was laughing when I went there asking if they got back my shoe. Kindly suggest as the committed me a replacement in 15 days and it has been 40 days. Thanks Roopal Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved Catwalk customer support has been notified about the posted complaint.
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Comments

Saurabh Srivastava

from New Delhi, Delhi

Yes, the store is really bad and the service of quality is really bad. They do not enteratin their customers properly and do not listen to the customers query. The store is really expensive but the service in not up to the mark as the name suggets.

sheetal shetty

from Surat, Gujarat

I totally agree. I had bought a shoe, agreed it was from sale ( but still did cost about 1000/-)but within 2 uses the shoe gave way . At the store, they agreed to paste it . On receiving it about 2 weeks later i get ONE SHOE with red marks on it n the explaination i get is that they glue marks .If they were aware that the glue used would leave marks i would have expected them to warn me about the same n let me decide if i would like to go ahead anyways .
On refusing to accept it they said they would fix it with with some special polish . One month gone by, n still no solution n the guy at the store has the audacity to tell me to wear it as is.
To add to it, his statement made me feel like he was doing me a favour by agreeing to paste it
" because ur a regular customer i agreed to mend it or else i would have flatly refused . In his words the material has expired n we cant help it .

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I could have sworn by quality n service catwalk provided years ago when it just started . Till a few years back i had shoes bought 7-8 yrs back( be it from sale or fresh stock) n have thrown awaycoz i was fed up of wearing but no problem with the shoe .
All i can say is cost of their shoes hitting the roof n service going to the dogs.