Bangalore Metropolitan Transport Corporation [BMTC]

[Resolved] BMTC Buses — Conductor Misbehaviour

Pragya G

from Delhi, Delhi

Address:

Bangalore, Karnataka

I am here to register the complaint against conductor of VolVo A/c Bus # KA-01 F-9006. I got into the bus from ITPL, the ticket cost is 15rs. Since i didn't have change i paid 20rs for the Brookefields stop. Conductor wrote 5rs due behind the ticket. I asked the conductor to pay me the change @ CMRIT stop which is just one stop back to my stop. He gave a deaf ear to it and went to the back side. Bus was overcrowded. Then as i was nearing Cosmos Mall bus stop i looked back and asked him to pay me.He started yelling in Kannada. And the moment i got down from bus he started screaming again in local language.
My point here is, the behaviour of bus conductors is horrible in bangalore. If you do not ask them money before your stop comes they will scream and if you ask them your money before stop comes they scream too. Not all the conductors are bad but a few are spoiling the name of BMTC.
Maximum # of times the conductor will not give the change even if its there in his hand. And while stop comes, passenger is in the hurry to get down. In that case money remains with the conductor. Or they give you change in which some of the currency notes are torn. Its their pet idea.
What kind of cooperation they demand from passengers for BUS Day, who would like to sit in the bus with this kind of behaviour of conductors & Bus drivers.

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Complaint marked as Resolved

Verified Support

Aug 25, 2015

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir, We are getting updating pop-up message from this site from last few months back, so delay in reply. Sure action will be taken on your complaint. BMTC

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Comments

nahardrsushil

from Hyderabad, Telangana

BMTC — cheating and conductor misbehaviour

i am dr sushil nahar, i am working in sparsh hospital, narayana hrudayalaya healthcity campus, bangalore. i was boarded in 360B volvo bus on 3rd may 2010 at around 4:30 p.m. at veersandra near electronic with my wife and 3 1/2 yr kid. we took 2 daily pass. he charged for 80/-Rs each and i paid 160/- total and gave us ticket only of 75/- each. on asking it told price is raised but ticket is old printed is availble. we accepted his words. during coming back in night of same date we took 356N at around 9- 9:15 p.m. near shantinagar. despite showing of passes conductor and driver misbehaved with us and insulted us in front of all passenger and they forced us to pay again otherwise we have to getdown from bus. finally both of them push out of bus in between route with my wife and small kid which was unknown to us. we reached home near around 11p.m. it was very unsafe for me and my family. it was irresponsible, rediculous, criminal offence to give mental, physical, social and financial harrassement and endangering our family lives despite paying full fees.
i expect authorities to take necessary and punishing action against both conductor cheated us during ticket issue and both driver and conductor of 356N for endangering our life.
dr sushil nahar
email: [protected]@yahoo.com
mob.[protected]
BMTC pass no.0101111,0101112 dated 03/05/2010

mundhavni

from Bengaluru, Karnataka

Subject: Cheating by conductor and Rash Driving - BMTC services
Date 25th March 2011

To whom so every it may concern,

These conductors and drivers are a menace to our society. Instead of enjoying fabulous public service provided by Karnataka Govt, its becoming a scare to talk to the conductors or sit in Volvo buses.
I have been travelling in the Volvo buses for the past 3 years and i can certify that the service/ behavior has deteriorated.
On 22nd March 2011, i was took a Bus from SAP Labs to Domlur 2 8:40 am and was travelling in KA 01- F 8799. The driver was in race with another bus no KA 01 F8798. People were falling as these two drivers were competing with each other, but the drivers were catering to their ego clashes rather than providing a comfortable service to the customers.. Upon asking them to stop the race, they were ignoring and not paying heed to our requests.

Another cheating happening in Volvo and the blue line buses.
I take the bus from near Domlur flyover to indiranagar 12th main and the fare is Rs 10/- and Rs 6/- in Volvo and blue line buses respectively. But the conductors take Rs 5/- and not give the tickets. This is not fair. Our government is providing us the services and we should pay the correct amount.
When we complain then they take correct amount and give the tickets.
This is not fair on our part as well as the conductor's part.
Today, i was travelling in KA 01 FA 1700 Volvo bus @ 9:45 am and i gave the conductor Rs 10. But instead of giving me the ticket, he returned Rs 5/- to me.
And when i complained he took the Rs 5 back and gave the ticket, stating, that i can complain anywhere. Is this how we, as a country, can come over corruption/ cheating??
I really request BMTC/ Karnataka Govt to have a governing authority/ forum/ complaint cell who can govern over such rash driving and cheating by the drivers and conductors.

Please advise where we can put a formal complaint.

Mundhavni Cheema