Same experience here.
Paid the amount on 1st August expecting Credit Information Report (CIR). They said it would be emailed in 24 hours. Now its past 10 days, and any time I contact CIBIL they simply say it would be mailed in 2 working days. Also, they take 3 days to just reply to an email. Their customer care number is a joke. No one can get through to a real human unless they keep trying and waste 100 Rs. of mobile bill.
CIBIL Registration ID: SCO0813666366 Transaction ID: 78811673 Service Request Number 2037067
These guys are supposed to track credit ratings of companies and individuals while they themselves are big cheats and fraud. They take money from consumers and do not deliver the CIR and there's no one you can approach.