[Resolved] Club Mahindra Holidays — No Refund after Fraudulent Information | |
Hi... My husband and I had purchased a Club Mahindra membership[protected] on 4th April. We were lied to by the sales person , Mr Joy from the Andheri office who told us that we could book new year holidays in goa 3 months in advance. However, a chance call to the call centre made us realize the truth that the same period comes under ''purple'' segement, something he had conveniently forgotten to mention to us and we could book only 15 days in advance. His manager, Mr Asraf Khan also told us that our 10% downpayment will not be returned... Our subsequent interactions with them were also very dissapointing as they kept stalling for time when we asked a refund of our downpayment of 10%. I keep getting excuses like ''we were in a whole day training'' or ''our systems are down'' from MADU D who is supposedly of the customer cell. Please help. This is getting very very harrassing. Dhara Shah Was this information helpful? | |
Aug 23, 2016 Complaint marked as Resolved Verified Support Apr 27, 2010 Club Mahindra Holidays Customer Care's response Dear Dhara Shah, Thank you for voicing out your concerns through this forum. I have taken note of your concerns mentioned by you in your review. Iam personally coordinating with the concerned branch to sort out your concerns. Please be ensured that I will revert to you as soon as possible. In the meantime please do write in to my email ID - indu.[protected]@mahindraholidays.com for any clarifications. Regards Indira Member Relations Club Mahindra | |
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+91 44 3988 1000
+91 44 6695 3435
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
I have an option for all you people.I can understand your situation. I can give you the best deal available in the market. About our service let me tell you we are into direct sales. So without customer satisfaction our business is zero. You will get your booking wherever you want whenever you want, just you need to book your holiday 45 days in advance. We have our 6 home resorts in Thailand and South Africa, besides that we are associated with 3000+ resorts worldwide. In India you can access all Club Mahindra and CountryClub resorts through our Club Membership at a lesser price, plus we have in total 47 associated resorts throughout India. You don't need to believe in my words. You will know it by yourself after your first holiday with our service. So don't wait. Take a closer look at it. Send me your specific requirement. I will contact you with the best suitable deal for you. You can't afford to miss this opportunity. I can guarantee that you are going to love it.
You can send your requirement in this mail address
biz.[protected]@gmail.com
Regards
Chiranjit