[Resolved] Club Mahindra Holidays — annual maintenance charges | |||
I became a member in Club Mahindra since 1998 thru an exchange of membership with Highland Holidays where I was entitled to 7 annual holidays without any maintenance charges.In the event of my not using the resort I was entitled to encash the same .An executive from Club Mahindra convinced me into buying the Memembership by paying an additional Rs 35000 without explaining about the annual maintenance charges.I have not been using the resort from the beginning but am saddled with ASF of Rs 59000 from the beginning against which I have lodged very strong protests from the inception.What are my remedies against the company for not highlighting about the ASF in their ads nor in the presentation before the customer but which are included in the fine print of the contract? Was this information helpful? | |||
Aug 18, 2016 Complaint marked as Resolved Verified Support May 03, 2010 Club Mahindra Holidays Customer Care's response Dear Bala, Thank you for voicing out your concerns through this forum. I have taken note of your concerns, however I would request you to kindly send in your contact details to discuss to sort out your concerns. Please do send in your membership/contact details to y email ID - indu.[protected]@mahindraholidays.com and I will ensure to revert to you at the earliest. Regards Indira Member Relations Club Mahindra Verified Support May 10, 2010 Club Mahindra Holidays Customer Care's response Dear Mr.Bala, Thank you for mailing me your concerns along with your membership details. In continuation to your interactions with us we understand that Ms.Sushmitha (Member Relations) is in touch with you to address your concerns. Please do revert to us for any further clarifications. Regards Indira Member Relations Club Mahindra | |||
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+91 44 3988 1000
+91 44 6695 3435
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
Glad to hear from you on this issue.Hope you will be able to help me in this matter either thru transfer of my membership or waiving the annual ATF in the event of my non use of the mebership as Club Mahindra is reporting 87% occupancy and it is unfair to charge ATF from members who are not using the same.
I hope you will not refer me back to your chennai office as they have been extremely rude to me and as a senior citizen they have not given me the respect due for my age.
Regards,
Balachandran