Collection I - Future Group — Bad goods quality and service

Address:

West Bengal

I booked a modular kitchen set from Collection-I in Kolkata (the one in Bhawanipur).


Here is how the entire process went:

1. In mid-November I paid the first 50% of the amount by cheque and there was a overwriting on it(the cheque). I asked them multiple times whether this should be a problem, but the oversmart sales guy at the payment counter "assured" us that they are handling cheques every now and then and this is not as issue at all. The checqe bounced. I had to write them a fresh cheque and then in December they said that there will be a bit of delay in transferring the goods over to my place. A "slight" schedule variance of 3 weeks.

2. Once the goods arrived at their warehouse, I paid them the rest of the amount and after another week they delivered the goods. THis was in mid-january.

3. 2-3 days after this the carpenter came and reported that several of the items were missing. When I contacted Collection-I they said it will take them another month to deliver the rest of the items.

4. FInally they delivered the funished products after 3.5 months of making the initial mayment.

5. They sent few people to my house for taking measurement, when they brought in the finished product, it was obvious that they had "forge=otten" to account for the chimney.

6. After I received the goods, within a period of 1 month, the wooden slapbs (which were pasted to the stone) fell off.


PLEASE STAY AWAY FROM THESE GUYS. They are absulotely pathetic when it comes to customer service and internal communication.