[Resolved]  Cordlife — Extremely Poor Service

Experience with CordLife India was extremely bad. We were enrolled to Cordsure Explant Flexi[protected] Rs).The issue started after cordlife representative collected the blood sample on delivery in Oct 2011.
During there pre-joining presentation it was said that they will give reports within 3 months after delivery, but we didnt receive any kind of report till February.We ourselves started following it with the customer care and the relationship managers, but all the time the answer was given that they will check with concerned department and get back to us. Surprisingly, they took 2 months (April 2012) to send us a email with a small 2-page report and consent letter stating that the cord blood was contaminated with bacteria and fungus. It was bad to know that. The report showed that the amount of cord blood collected was just 37ml as against >100ml as they told in presentation. So obliviously, we decided not to continue with the cord blood storage as it was widely read on internet that contaminated blood can be very rarely used in transplant plus the amount was also less.
When we contacted the CordLife customer care seeking info on termination of contract and what they said was something unexpected. In May 2012, they asked us to pay 55000 Rs towards processing fees. Such fee was not communicated to us neither in pre-joining presentation nor in the contract.We kept chasing Cordlife customer care both in India and Singapore to get more clarity on such fees and why such amount was not clearly mentioned in the contract. Its July 2012 and we are still waiting for response...this is something really bad that could happen with parents which look forward for such facility of cord blood storage as a medium to secure child's future. But it seems this is not the case the way Cordlife has treated it. We strongly suggest to expectant parents to think atleast 10 times before taking further steps with such companies and get things cleared at very first instance because the experience you may get after joining will not necessarily be good.
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Aug 13, 2020
Complaint marked as Resolved 
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This is Regarding the cheat and fraud made by the HR ( Mudra shah ) of Cordlife sciences India pvt ltd, Kolkata basically a healthcare company registered at Kolkata. I was their employee since Feb 2023 . The lady HR Mudra shah hold my salary of January month without informing me . When I asked her she said management Bhupendra sharma took the decision to hold your salary . After this I had resigned from the company on 3rd of February 2023. No one from cordlife HR, maneger or higher authorities contacted with me till the month of May 2023. Then I contacted them with themselves that I need to submit all company belongings . Then I submitted all at their nehru place office then I asked her about my fnf that is around 45000 . She said within two weeks you got it Sumit . Then I waited her from may 2023 to September 2023 and again asked my hardwork money . Then she made fraud and fake calculation and said you have to pay company 26000 rupees. Now she is saying whatever you want to do you can but we are not going to pay you . I just want to why such kind of companies harrassing the employees. When they don't have funds, why they are hiring employees . I just want suitable action should be taken again such kind of fraud made by these selfish peoples . Please help me by sharing this . So that people can understand them properly and their frauds .

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