Corporation Bank - Money not received from ATM,still my account debited
I have S.B.Account No 8772 with Corporation Bank, Jabalpur (M.P.) branch. On 15th April I used the ATM card of this account at Union Bank's ATM. I opted for withdrawal of Rs4000/-. For some time there was display " The process is going on". After that there was a message that the time of the process is over, And no money was received. I tried once again with the same result. Then I came to Corporation Bank's ATM and tried to know my balance and it was a shock for me that the said sum of Rs4000/- has been debited to my account while i had not received any money.
I lodged a written complaint in this regard at Corporation Bank, Branch Jabalpur. I was told that it will take about one week to solve the problem. I regret to see that till date i have not got the balance which was erroneoulsly debited to my said account.
Meanwhile i lodged an online complaint to the customer care section of the Bank on 24th April. They advised me that it will take about 10-12 days.
Till date I am waiting for my money.
Here I have to make it clear that there was a balance of only Rs4241/- prior to this incident, In this way about whole of my balance has been gone away from my account and now I have nothing to draw from my above account.
Sir, This was the period when I was to pay some of my bills from this money, but due to this incident I could not pay the bills and therefore I have come in a situation of severe distress.
I shall be obliged, if You people may please do something in this matter.
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