[Resolved]  Credila — Disgusting Service

Address:

Bangalore, Karnataka

I needed a student loan and approached Credila for the same.
However, it is BIG BIG disappointment the way I have been given service from Credila.

First representative that I was assigned was Mr. Harshavardhan Rao. For consecutive three days he or someone from his team made false commitment that they will come to my house but they never did. It was a sheer waste of my time waiting for each one of them for all those three days.

I spoke to Sunil and he assigned Susanta Mallick to my case, but the outcome was no different. I called up and requested for a visit on 5 pm on24th March 2013 and he committed to make a visit at my place. However, he also didn't turn up, and not even bothered to call to inform he would not be coming.

When I called up Susanta to know why he didn't come, he was more interested to know why I didn't call up to re confirm.
Then, he again confirmed that he would come on 25th March 2013 at 3 pm. Again, I waited but of no use as nobody came. This morning i.e. 26th March when I called up to complaint about it to his manager, Susanta said that he is the Senior Manager. When I insisted on talking to his boss, he gave some useless excuse and said he will get back to me.

I am not only taken aback by the unprofessional behavior of Credila representative but have more or less decided not to avail their service.
However, I will make sure that my case reaches to right people.

I will make sure to keep on escalating my complaint to higher authorities.

I hope Credila representative learn to value the time of their CLIENTS.