Croma — Incomplete Product Delivered

Address:

Gurgaon, Haryana

I have placed my order no SLE[protected]Canon IP1188) printer from www.croma.com and it got delivered but it does not have single cartridge in it. It should contain on black cartridge with in its box. Box clearly says about cartridge in its content. Everywhere else it is coming along with this. I do not know why it was missing in my box.

I was continuously follwing up this Croma support team from last 2 month but they are not able to solve the issue and every time they say that give us 48hrs time and we will resolve that. Even long back one agent said to me over email that "we are arranging the same from the manufacturers and and shall ensure the same is resolved at the earliest." But I dnnt know what they did after that and where is my complete product. I clearly mentioned to them that I want my full refund back if it is resolved soon. The product is useless to me and I want to return this asap.