I've taken a MTS - MBLAZE connection for accessing internet through wireless data card, on 28th Aug 2010. I took that as part of the offer while I purchased a laptop from CROMA, Indiranagar.
I submitted my documents then and there only while, taking the connection, and asked them to call me and let me know if documents are OK.
I got 1 week free 5GB usage as well. After that when I recharged my MTS - MBLAZE connection (MTS id:[protected] on 10th Sep 2010 i.e. Friday evening for 3GB for 3 months, I found that it is not working. The next morning I called up the Customer Care and they told me that the documents submitted to the retailer i.e. CROMA Bangalore were not received, after almost 2 weeks have passed. After calling up CROMA, the MTS representative there, Mr. Rajesh told me that they will submit it and the connection will get activated within an hour, which though took alot more time, and I could finally connect to the internet the other morning i.e. 11th Sep.
After that today morning again, I was not able to connect, and after speaking to the MTS Customer care I found that the documents were still not submitted. I called up CROMA and after speaking to Mr. Rajesh he delegated this to Mr. Vijay, to whom after speaking he told me that my documents were not proper as I submitted my driving licence and which doesn't have my Banaglore address (Even though while purchasing the connection I asked them to let me know if there is any problem with the documents and secondly I get to all these from the retailer and not the service prvide and that too after I called them up).
Mr. Vijay asked me to send scanned copy of a document which has address proof of that in Bangalore, which was though not asked at the time hen I purchased the connection. I immediately sent him the scanned copy at around 12:30 afternoon today and asked him to submit the documents and immediately re-activate, as I need to access the internet urgently for some personal reason, and then acknowledge.
I called him several times to ask if he has received my e-mail, but he didnt pick up my call, I sent him a SMS as well, but he didnt respond. I called Mr. Rajesh and he sent me an sms saying that Mr. Vijay has received the e-mail and will give me a call shortly.
Later on in the evening when I called Mr. Vijay again, he still didnt take my call, despite that many a times I found his no. on waiting and many a times he didnt pick my call at all. I called up Mr. rajesh again, and he said that he will ask him to call me. But that didnt happen, and after that I again tried Mr. Vijay's no., but he didnt pick up the call, and then I tried Mr. Rajesh's no and he too is now not picking up the call. I kept on trying both of them and at around 6 PM Mr Vijay called me and says that he will submit the documents late in the evening and my connection will be active after that. Despite of me threatning him, that I 'll file a complaint at Consumer Forum, he admantly asked me to put a complaint as if he dont care a damn.
I tried again in the night, a little while ago, And they have still not activated the connection, and they have really shown that they dont care Consumer and dont care Consumer Forum.
My complaint is that despite of paying Rs. 1794 and activating a prepaid internet connection for 3 months, if I dont get to use when I need it the most, and that too for an entire day, twice repeatatively; then what's the use of paying so-much and taking a connection. Why there's no pro-activeness from the retailer's side to submit my docments right on time and if the documents were actually not correct to call and let me know before disconnecting the connection. And even though if this mistake have occured from their end then, do the needful at the earliest and activate my connection, so that the customer can use.
CROMA, Indiranagar, Bangalore - they dont care a damn what problem the customer faces. They just know how to bully customers advertising attractive offers.
If you want to get in touch with me for any clarification or proof you need to take action against them, please call me at my mobile no.[protected].
Thnaks & Regards,
Siddhartha Guha
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