[Resolved]  Croma — Kindle e-reader and accessory items not received yet

Dear Anil,

We have received your complaint and you would hear from us shortly.

Regards,
Hitesh

It's more than one week since the Cromaretail has assured me of a prompt and positive response, and I'm still waiting for the products for which I've prepaid on the 27th August, 2012.

With regards.

Anilkumar

Croma — Kindle e-reader and accessory items not received yet

It is almost ten days ever since Cromaretail assured me here in this website of a prompt and positive response from their end; but not a single word heard nor have I received the items for which I have prepaid on-line a sum of Rs. 9,727 on the 27th August, 2012. My grievances unfurl as the worst experience I ever had online...that too from a company which has been a household name for quality in our country.

It all happend when I purchased online a Kindle e-reader, a power adapter, and a tab folio basic for kindle from Croma (www.cromaretail.com/) on the 27th August, 2012 (order ref. number SLE0019034), but I have not received the items yet. These items were earlier dispatched through Aramex Courier (AWB no. [protected]) but the shipment has been returned by Aramex Kolkata Branch back to the origin due to no service. On checking up the online tracking system I found that my mailing address has been wrongly recorded; it was recorded as 795001, Kolkatta, West Bengal. I am baffled by the different replies I got whenever I approached the Croma Customer Service. Their reply on the 15th September said, “The product has been dispatched again through Blue Dart and the AWB# is [protected]”. I have checked this AWB number but it is for another customer, not for me. Again their reply on the 20th September said, “The product is put on hold due to Form 37 requirement. We request you to help the Aramex team with the same and they shall deliver it to your location”. But I confirmed from Aramex courier that the product had had been sent back to the sender as early as on the 9th September, 2012 under Aramex AWB No:[protected]. Their website also displays the Order Status as "Return to Origin". Since then I have no more responses from the Croma and I am still praying for justice.

With warm regards.

Dear Anil,

We have received your complaint and you would hear from us shortly

Regards,
Team Croma

Thank you Croma for the full refund of the products that could not be delivered.

Thank you Croma for the full refund of the items that could not be delivered.