[Resolved]  Croma, R - City Mall, Vikhroli — Match price offer not met

Address:

Mumbai City, Maharashtra

I wanted to bring to the notice of other consumers the varying policies that exist at the various Croma - tata enterprise stores that exist across the city. Even if you have decided to buy at Croma, please check at one or two of their chain stores, before deciding to buy.
We had gone to buy a front loading LG washing machine during their "Independence Day non violence sale" period from the Croma - R-City Mall, Vikhroli branch. The model that we had chosen was quoted at 23 k plus had a free offer of an electric rice cooker or vacuum cleaner and advertised as "for all products of LG". They agreed to waive off 500Rs if we did not want to take the free goods. We wanted more time to decide, so came away with the intent of going back the next day.
To our luck, the next day's newspaper carried an ad, which said, Croma would match the best price if we showed them some other retailer was offering a better deal. We, incidentally, found Hypercity Malad selling the same model washing machine for 18000Rs, without any of the freebies. We took this to the notice of the salesperson at the Croma - R-citi mall. He had a word with his managers, and agreed to sell it to us for the same price of 18000Rs. Then, naturally, we wanted to know about the freebie offer or additional 500Rs off. He backtracked here, and said this was an internal offer and he could not give us the same. We agreed that may be the case, but then show us your offer document which states so. He did not have one. He brought the store manager to meet us and we insisted the same. He also did not have any printed document showing what the offer was. After a lot of insistence, he revealed they do not have any such printed document! Which literally means they can refuse the same to select customers, inspite of the advertised offer, as and when they please. When we pointed this out, he now refused to sell us the washing machine for the earlier agreed price of 18k, as we did not have an invoice from hypercity citing the same. We decided to walk away from this store, but wanted to get to the root of the matter and went to check the same at the Croma store in Oberoi Mall, Goregaon.
Imagine our surprise when we got the same brand, same model washing machine for the quoted price of 18000 (as per match price offer) as well as 500Rs off on it if we did not want the freebies.