Comments
I purchase on May 11, Bill No: SLE00660109. It was cancelled by customer care Representative due to destination is out of their service area, on May 17. Still today(Jun 12) they didnt started my refund process. I dropped two mails. I called nearly 15 times. But they didnt do anything. Good customer support :(
Reply
Dear KN Ganesh,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Dear KN Ganesh,
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected]. You can even SMS <CROMA> to 56677, and we will call you back.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected]. You can even SMS <CROMA> to 56677, and we will call you back.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Hi,
I have ordered a LG washing machine model number T70CPD22P from croma retail through online. My order number is - 148299. But did not receive any order confirmation email or sms after that. I did not even received the invoice of that purchase but my money got debited from my CC account for that. I called the help line number and they told that there is no information found against my order number. They provided me an email address to send the details. I sent 3 times but did not get any response back from them. Which is now worrying me.
This is really an unprofessional and worst service from a merchant like Croma. However what I want to know is, what is the current status of my order? When I will receive the order confirmation email along with invoice? When my washing machine will be delivered to my address?
Please assist me with this to know at least the status of my order.
Attaching screen shots of email that I receive from croma retail online.
I have ordered a LG washing machine model number T70CPD22P from croma retail through online. My order number is - 148299. But did not receive any order confirmation email or sms after that. I did not even received the invoice of that purchase but my money got debited from my CC account for that. I called the help line number and they told that there is no information found against my order number. They provided me an email address to send the details. I sent 3 times but did not get any response back from them. Which is now worrying me.
This is really an unprofessional and worst service from a merchant like Croma. However what I want to know is, what is the current status of my order? When I will receive the order confirmation email along with invoice? When my washing machine will be delivered to my address?
Please assist me with this to know at least the status of my order.
Attaching screen shots of email that I receive from croma retail online.
76%
Complaints
3225
Pending
403
Resolved
2295
View all 3225 Croma reviews & complaints
+91 22 6761 3600 [Support Office]
+91 72 0766 6000 [Helpline]
+91 40 6722 6870 [International Helpline]
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
View all Croma contact information