[Resolved]  Crossroad — Crossroad billed for coolant however it was leaking

Address:

West Delhi, Delhi

( I had send this mail to [protected]@crossroadshelpline.com & [protected]@cria.co.in but still got no reply on that however when I called their customer care they firstly said to mail them on provided mail i.d.'s & when I tell them that I am not getting reply then they disconnect the call again & again)


Subject : Complaint against mechanic and refund request.



Respected Sir,

I am a registered customer with your company bearing card No.90250767/058 for my vehicle- Santro (DL3CY 5053).

On 11th Feb. 2013, I was going to Apollo hospital by my car with the patient who was having urgent appointment with the doctor there. On the way about 1 km. before hospital, my car got heated up a lot. Then I called up crossroad. In the meantime, I got help from a local mechanic who put water in radiator which resulted in its start-up. As it was an emergency situation, that mechanic followed us upto Apollo so that patient may reach the hospital. There I called up again to crossroad & altered my request vide complaint number-106 and asked them to send someone in front of Apollo hospital.

When crossroad mechanic reached there, local mechanic suggested me and Mr.Virender (Cross road meachanic) that car was heated up to that extent that hose pipe should be replaced otherwise all water or coolant would get drained and engine would get heated again which could cause engine seize. But Mr. Virender simply told me that he would put 2 liters of coolant costing Rs.370/- and there would be no problem with the car then. I trusted him more than that local mechanic as he (Mr.Virender) was from brand named crossroad. So, he charged a bill of Rs.370/- from me and put coolant in the car and walked away. Hardly after just 2-3 minutes of going of Mr. Virender, I noticed all coolant was leaking. When I called Mr. Virender on his mobile number-[protected], he told me to take car to garage as its hose pipe has to be changed because it was damaged. I asked him when he was already knowing that leakage is there and local mechanic was also telling him that leakage is there, then why he did not tow the vehicle to garage and instead just sold me 2 liters coolant and had gone which could have resulted in total engine seize. I am highly surprised on the fact if the mechanic from crossroad came just for selling their products when he already knew that it was leaking and it could totally seize the engine while local mechanic was also confirming this. Is this the scenario for customer satisfaction for your brand named crossroad. It is very shocking for your customer members to realize such an unsupportable position of your brand named crossroad!

I want refund of all my money billed by cross road, i.e. Rs.370/- as due to your mechanic’s selfishness, all coolant put in my car had leaked in about 20 minutes only and the engine of my car could have totally seized. Also enclosing the Bill with this mail.



With Regards,

Jaswinder Singh Oberoi
[protected], [protected]
Complaint No.:106 (dated: 11th Feb., ‘13)
Vehicle: Santro DL3CY 5053
Cross road mechanic: Mr. Virender (Mobile No.[protected])