Painful experience with the KYC. I had submitted the documents for KYC of my parents ion the same day.
While the status for both got updated to "Front Office Verification Done" on 11th July.
A few days later, the status for my mother's KYC status changed to "Hold - POS not verified". But my father's KYC status has not changed at all.
The most irritating aspect of it is, that there is not information/documentation on the meaning of these status, hence we simply cannot know why has the KYC not got completed and take suitable remedial action for the same. CVL also does not respond to the mails.
The least they should do is to :
a. Respond to our mails.
b. Create a flowchart for KYC process including the intermediate states so that we can get an idea of how much longer it can take.
c. Have a page documenting the status codes, and possible remedial action if any that needs to be dpne by the applicant.