[Resolved]  Datawind — day 1 received the product it was not working & charger

Dear sir

Invoice no: - 2570
Date of invoice: - 22.12.2012
Product received the date: - 26.12.2012
First complaint :- 27.12.2012
Buyer order no: - pmc1301
Model no: - P[protected]

As per company offer brought 7ci tablet for Rs 4199 by cod scheme & I purchased the tablet on date 26.12.2012. From day 1 received the product it was not working & charger is also defective. After discussing with customer care I had to send back the tablets to Amritsar with Rs. spend from my pocket for trackon courier[protected] on date 31.12.2012. There was no confirmation by Data wind of receipt of the defective product. & told me tablet not received but Courier Company confirmed the tablet received on date 05.01.2013 by datawind. After many dissociation company accept the tablet received (12.01.2013). & company confirmed the tablet & charger is defective & company changed the new tablet & sends the new tablet before the date 25.01.2013. But company sends the tablet on date 04.02.2013. Again I received the defective product (old tablet) also charger is defective. 05.02.2013 I again complaint both through email and phone. Today 09.02.2013 Company not solved the complaint. Now I want to refund the money 4199/- & compensation money 25000/- for wasting my time, lot of wrong commitment, cheat by company.
Going through all this I don't have any more energy and willingness any further follow up or spent a single penny in this.
This sort of company should not be at all allowed to sale things commercial, it's is complete incapability on the company end.

[protected][protected][protected][protected][protected][protected][protected][pr...

customer care confirmed( 19.02.2013) about old tablet is received by trackon Couriers( doc no .:[protected], dated 13.02.2013) & tablet is repairable .company not taking any responsibility against my case & force to take old repairable tablet , company refused to send the money & new tablet , kindly solve the case & now refund the money & compensation money 25000/- for always wrong commitment , wasting time , cheating by company,& mentally harassment with me.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear sir

customer care confirmed( 19.02.2013) about old tablet is received by trackon Couriers( doc no .:[protected], dated 13.02.2013) & tablet is repairable .company not taking any responsibility against my case & force to take old repairable tablet, company refused to send the money & new tablet, kindly solve the case & now refund the money & compensation money 25000/- for always wrong commitment, wasting time, cheating by company, & mentally harassment with me.
my tablet detail r blow:-
Invoice no: - 2570
Date of invoice: - 22.12.2012
Product received the date: - 26.12.2012
First complaint :- 27.12.2012
Buyer order no: - pmc1301
Model no: - P[protected] .


Regards
Gaurav Gupta
[protected]

not a any respond & taken action by Datawind Innovations Pvt Ltd in solving my case . I think about the company is fraud & cheating to all customer with back support by some indian gov. officer & minster (Ministry of Communications & IT
Dear gauravgupta,

Your query has been forwarded to concern department and your matter will get resolved ASAP. For any queries, Kindly drop us email on [protected]@gmail.com. and your matter will get resolved ASAP.


With Regards,

Datawind Innovations
Dear gauravgupta,

We have resolved your issue.For any queries, Kindly drop us email on [protected]@datawind.comand your matter will get resolved ASAP.

With Regards,
Datawind Innovations

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Datawind Innovations
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    948
    Pending
    238
    Resolved
    474
    Datawind Innovations Phone
    +91 18 3514 1330 (India)
    +1 855 3282 9463 (North America)
    Datawind Innovations Address
    108-109, G.K. House, Futuristic Solutions Research & Development Private Limited, Sant Nagar, New Delhi, Delhi, India - 110065
    View all Datawind Innovations contact information