[Resolved]  India Today Book Club — Delay in product delivery and no responsibility

From: Singh, KK
Sent: Friday, April 03, 2009 9:06 AM
To: 'Respone'
Cc: 'kavinder.[protected]@gmail.com'
Subject: SIXTH complaint: Delay of order number "0GA[protected]"

Dear India Today Book Club team,

This is my sixth email on this topic (Delay of order number "0GA[protected]") and still you have not told me a definite time I should be waiting for your delivery. I had called on Monday (30th March) and was informed that I would get the delivery maximum by 2nd April 09. Even this has not been done.

IS THERE ANYONE IN YOUR COMPANY WHO CAN ADDRESS MY ISSUE ??

I need an email id where I can complaint against your poor after sale services.

Regards,
Kavinder Singh
[protected]
________________________________________________________________________________
From: Respone [mailto:[protected]@indiatodaybookclub.com]
Sent: Friday, April 03, 2009 6:23 AM
To: Singh, KK
Subject: RE: ITBC09934026 : Delay of order number "0GA[protected]"

Dear Member,

Please accept our sincere apologize for the inconvenience caused to you in this regard.

With reference to your mail we would like to inform you that your order has been fully processed from our end.

We request you to wait for some more working days. It has been about to reach at your doorstep.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries & assistance please feel free to call at our helpline[protected]/[protected]Toll Free no.)

Thanks & Regards
Sami Hasan
India Today Book Club



________________________________________________________________________________
From: Singh, KK
Sent: Thursday, April 02, 2009 8:48 AM
To: response (ITBC)
Cc: 'kavinder.[protected]@gmail.com'
Subject: RE: ITBC09934026 : Delay of order number "0GA[protected]"
Importance: High

Dear India Today Book Club team,

This is my fifth email on this topic (Delay of order number "0GA[protected]") apart from multiple phone calls, and till date the emails below have not been able to tell me a definite time I should be waiting for your delivery. You do not even have courtesy to call me and inform me about the situation.

I need an email id where I can complaint against your services.

Regards,
Kavinder Singh
[protected]
________________________________________________________________________________
From: Respone [mailto:[protected]@indiatodaybookclub.com]
Sent: Thursday, April 02, 2009 5:17 AM
To: Singh, KK
Subject: RE: ITBC09934026 : Delay of order number "0GA[protected]"

Dear Member,

We sincerely apologize for the inconvenience caused to you.

In this regard we would like to inform you that we have forwarded your request to our concerned department. Kindly wait for some time and you will receive the same at the earliest.

We will be happy to render any further assistance or clarification that you may require.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected] or[protected] tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Warm Regards,
India Today Book Club





________________________________________________________________________________
From: Singh, KK
Sent: Tuesday, March 31, 2009 8:55 AM
To: response (ITBC)
Cc: 'kavinder.[protected]@gmail.com'
Subject: RE: ITBC09934026 : Delay of order number "0GA[protected]"
Importance: High

Dear team,

This is my fourth email on this topic apart from multiple phone calls,

I had placed the order during first week of March and my credit card was charged on 7th March 09. I was informed that I would get the delivery within 2 weeks.
Yesterday again you have promised a delivery on or before 4th April 09.

Now you are not willing to give this in writing.

I am extremely annoyed and dissatisfied by your services. Kindly escalate the matter and give me the delivery dates in writing.

Regards,
Kavinder Singh
[protected]


________________________________________________________________________________
From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Tuesday, March 31, 2009 4:38 AM
To: Singh, KK
Subject: RE: ITBC09934026 : Delay of order number "0GA[protected]"
Dear Member,

Thanks for your mail to us.

With reference to your mail we would like to inform you that your order is fully processed from our side. You will get your order at the earliest. It is not possible to cancel your order.

For further queries, please feel free to get back to us at [protected]@indiatodaybookclub.com
Or Call us on our Helpline Number[protected] Toll Free[protected], 9:30 am to 6:30 pm)
Or Write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Warm Regards,
India Today Book Club



________________________________________________________________________________
From: Singh, KK
Sent: Monday, March 30, 2009 3:27 PM
To: response (ITBC)
Subject: ITBC09934026 : Delay of order number "0GA[protected]"

Dear team,

In my conversation with Amardeep from your team; he has confirmed that I will get the delivery of this order "0GA[protected]” on or before this saturday 4th April 09.

Kindly confirm back via email.

Regards,
KK Singh



________________________________________________________________________________
From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Monday, March 30, 2009 3:20 PM
To: Singh, KK
Subject: RE: Order Confirmation from India Today Book Club
Dear Member,

Thanks for your mail to us.

With reference to your mail, we would like to inform you that the order is fully processed from our end with the order number “0GA[protected]”and web number “[protected]”. Kindly wait for 14 working days. Soon it would be dispatch from our end and come to your doorsteps as we are trying to handover it to you as soon as possible.

Kindly make a note of your membership number as given below for future reference.

ITBC09934026

We assure to provide you with best service always.

For further queries and assistance please feel free to get back to us on same or call us on our helpline number(s) _
[protected] or[protected]Toll Free**)

Thanks & Regards
Zishan Ahmed
India Today Book Club






**[protected] is toll free number but only from MTNL/ BSNL.


________________________________________________________________________________
From: Singh, KK
Sent: Monday, March 30, 2009 9:25 AM
To: response (ITBC)
Cc: 'kavinder.[protected]@gmail.com'
Subject: RE: Order Confirmation from India Today Book Club

Dear Mr. Gupta,

Thank you for your response.

I have to gift this set to my brother on his birthday ( 5th April). Either you confirm the delivery before 5th April 09, else please cancel the order.

Thank You.
Regards,
KK Singh



________________________________________________________________________________
From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Monday, March 30, 2009 6:15 AM
To: 'Kavinder Kohli'
Subject: RE: Order Confirmation from India Today Book Club

Dear Member,

We apologize for the inconvenience caused to you.

In this regard we would like to inform you that the offer availed by you was extremely well received as a result of which we were flooded by orders, that’s the reason we are running out of stock for REEBOK TEE SHIRTS - XL. As the same come in stock we will dispatch that to you. Once again we sincerely apologize for the inconvenience.

We assure to provide you with best service always.

For further queries and assistance please feel free to get back to us on same or call us on our helpline number(s) _
[protected] or[protected]Toll Free**)

Thanks & Regards,
Ankit K. Gupta
India Today Book Club




**[protected] is toll free number but only from MTNL/ BSNL.


________________________________________________________________________________
From: Kavinder Kohli [mailto:kavinder.[protected]@gmail.com]
Sent: Saturday, March 28, 2009 11:42 PM
To: response (ITBC)
Cc: Singh, KK
Subject: Re: Order Confirmation from India Today Book Club

Dear team,

I have not recieved the delivery till now, I was assured delivery within 2 weeks.

You may call me on [protected].

Kavinder Singh

________________________________________________________________________________
On Wed, Mar 11, 2009 at 9:07 PM, <[protected]@indiatodaybookclub.com> wrote:
Dear KAVINDER SINGH KOHLI

Thank you for your order. We wish to inform you that your order has been put under
process with order no TELESALES/0GA[protected]. The order value is Rs. 2998. You will receive an email and a sms with your despatch details soon.


Thank you once again for ordering with India Today Book Club

For any further assistance please reply to this email or call us at[protected] a.m.
to 6 p.m.) or SMS ITBC to 52424.


Yours Sincerely

India Today Book Club

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

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