Deutsche Bank Noida — Without request issued a new debit card and never informed

Address:

Ghaziabad, Uttar Pradesh

Dear Sir,

I would like to inform you that I have a salary account with Deutsche Bank Noida.They sent me a Gold Debit card along with the pin without any prior information on 28/12/09 at my office address (as per their record) ,but it was never received by me .
I never placed any request to issue me a new debit card as my old debit card is valid till Sept 2010.When i ask them why did they issue this new card they said that it was a gold debit card as we upgraded you account but i was never informed that they are going to issue a new debit card.Now in the month of Febrary 2010 Some has withdrawn cash over 1 lac INR from my account that i came to know recently when i checked my mini statement on 5/4/10 then on the same day i filed a complaint with the bank customer service on 05/04/10 (complaint no SR[protected] and filed FIR also with Sector 18 Noida polica station on 6/4/10.They also took a request n writing from me to stop ths new debit card however i never put a request to sse this card.I want you to take action against them because how can they issue a new deit card without blocking the previous one and without informing the customer if the customer has not put any request.They have not done anything as if now however they said they are doing some research.I want you to help me and ask Deutsche bank to recover my loss and to stop this kind of irresponsble behaviour n the future.I would also like to inform you that this is not the first incidence with this bank .In Apr 2007 also they pad someone's phone bill from my friend's account and when he filed a complaint then they sad he set up a direct debit to pay that phn bll in amount of 3100 however it was never set up and the bank does not have anything in writing and they have not resolved this issue till the date.

Please take strict action against the bank as they are not learning from ther mistakes.


Regards

Nitin Singhal
Deutsche A/c no [protected]
Phn No [protected]