[Resolved]  DMRC — Highly disappointed with Metro staff behavior!!

Address:

Gautam Buddha Nagar, Uttar Pradesh

Dear Ma'am/ Sir,

This is to bring to your kind attention that the staff at the ticket counter are not at all well trained and do not have manners on how to talk to a customer,at least with women.

I was travelling from Botanical Garden,Noida to Dwarka Mor yesterday i.e. 18th September,2011.

The incident took place at 7.45 A.M. at Botanical Garden Metro Station,Noida.

I stood in the long Que to buy ticket,but when it was my turn to buy ticket,the person sitting at the ticket counter refused to give because he did not have change of Rs.100 and started arguing with high pitch.
I would like to bring to your notice,that the person sitting next to him(his colleague) at the ticket counter had good amount of change,10 rs notes and coins.
When i asked him to take change from his colleague,he refused and answered that 'Woh nahi de raha'.(He is not giving the change) and instead of finding a solution asked me to stand in the other long Que which wasted my time.

This brought a lot of inconvenience to me,wasted a lot of time as i was on my way to give an exam.
This kind of behavior is not at all acceptable and is very disappointing.Fine the ticket counter staff did not have change,but at least talk politely!!
I used to speak very highly about the Delhi/Noida Metro but now the whole image has changed.
The DMRC ticket counter staff needs to be trained especially etiquette and customer service training.


Request you to kindly look into this matter.
Thanks.
email id- [protected]@gmail.com