DTC — DTC Complaint - Afternoon 347 (DL1P C 7208) never stops at Darya Ganj bus stop; Refused to give complaint book when asked

Address:

Central Delhi, Delhi

Dear Sir,

This is to bring to your kind notice that the driver of the DTC Bus No. DL1P C 7208, which runs from ISBT to NOIDA (Route No.347, 2:00 pm afternoon shift) is habitual of not stopping at DARYA GANJ Bus Stop despite the presence of multiple ladies and elderly people waiting at the stop. He never pays any heed to the obvious hand gestures shown by us in this scorching afternoon heat and zips off at the maximum possible speed.

I am a 58 year old lady and would like to report this unacceptable everyday behavior. Today (09/04/2013 at 2:00 P.M) I could manage to get into this bus by taking a different bus till the next red light and switching buses there. However, I was startled and disappointed by the unacceptable behavior of the driver and conductor who were unapologetic about the whole affair and refused to give me the complaint book when asked.

DTC serves to help people but such drivers have started treating it as their private property with absolutely no interest in the end public who are left helpless and frustrated on the road. As a responsible Indian citizen I deem it as my duty to report this incident and seek an action over the same.

My sincere request to the authorities to kindly look into the matter and take appropriate actions, in order to help the general public and deliver the quality that DTC promises.

Thanks
Mrs. Pathak
09.04.2013