DTC — regarding bus no 118 and 378

Address:

East Delhi, Delhi

I am a resident of vasundhara enclave Delhi 96. Since the beginning we are facing big transportation problem from this area,but in 3-4 months buses were going through our area.The DTC Route No.118 and 378 buses were going through vasndhara but now a days if they like they go through vasundhara otherwise they wont and the buses are not available in peak hours, which results in great deal of inconvenience for the commuters.The shift inchrage is also not taking any adequate step to divert other non plying route buses in these route.Most of the people wait here for buses and the buses dont come inside vasundhara. Today(16/9/2011) i was coming in 378 and i asked the conductor will it go to vasundhara he replied yes but the driver didnt take the cut instead he took it direct and when i asked the driver he rudely said that i should have told him,but if the route is through vasundhara then why should i tell him.it was his fault.Yesterday i asked the 118 bus will it go to vasundhara he told no but one more 118 bus came he told me the bus will go.I dont understand the routes of these buses(the bus no are DL1P C 8347 DL1P B 1435).You are requested to kindly look into the matter seriously & do the needful, so as the commutters thrusting upon the DTC operation won't get cheated.
Regards
B.Akila