| Address: | Pune, Maharashtra |
I had purchased 2 single seater sofas during the sale period for rs. 9, 800 each and made payment for rs. 19, 600 in advance. I was promised delivery within a few days, however as i preferred the delivery to be on weekend, i ask them to deliver it after a week. When i recieved no calls from the showroom for the delivery, i called up the durian showroom and spoke to rajendra - the store manager. He told me that he will check and call me back in 5mins. After 1 hr when i did not recieve any call back, i called back and was told that they can deliver only 1 of the sofa as the other piece which was also the last piece was damaged. When i enquired why this was not told to me sooner, the person has no answer. As an alternate, he told me to keep 1 sofa and buy something else or he can give me another 1 seater in some other design. I told him that would not make sense and i would prefer to get a refund of the money paid. He told me i would get the cheque within 15 days. When i asked that when i have paid in advance, why should i wait for 15 days for getting the money back, he again had no answer. When i demanded to speak to a customer relation office, his response was that he was the only point of contact and i could not contact anyone else.
Next around wednesday, he called me and told me that he had another cheaper sofa, for which he had 2 single seater which he could give me for the same price. I agreed as i wanted a pair of sofas before the new year party. It was supposed to be delivered on 29th dec 2012. That never happened. Then he said it will be on sunday, 30 dec 2012. I spent the entire weekend staying at home to recieve the delivery and again i did not recieve any follow up. When i called, i was told that again when they opened the box, the sofa was damaged and hence no delivery. (Does durian have only damage furniture.) anyways i am now tired of the crap this person is giving me. I want my entire money refunded along with the interest which my credit card company is charging me. I would also be interested to know, if i can be compensated for the mental trauma and the disheartment i have to go through of not being able to be a good host during my house party.
I would be more than satisfied if my original order is delivered to me today.
If durian has a customer care department, then please call me on [protected].
Regards
Umang chirimar Was this information helpful? | 
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