Comments
Hi,
I am regular client for easy cabs for 4-5 years. I observe service is deteriorating and charges are increasing day by day.
I booked a easy cab taxi for 6.00 hrs, 11th Nov 2013. Booked on 10th night. Booking ID= A[protected]. The Cab didn’t turn up. When called the driver, he was sleeping and told he had no booking. Called back easy cab again and again. They could not arrange other and finally apologized. But it was too late. Arrived station with other local vehicle. May understand our tension, early in the morning. Train was in right time so it had left.
The easy Cabs should pay all charges and compensation for mental disturbance.
In the easycab site there is no provision for complaints. Operator told that they will communicate me officially for its redressal.
Regards,
Pranab
[protected]
I am regular client for easy cabs for 4-5 years. I observe service is deteriorating and charges are increasing day by day.
I booked a easy cab taxi for 6.00 hrs, 11th Nov 2013. Booked on 10th night. Booking ID= A[protected]. The Cab didn’t turn up. When called the driver, he was sleeping and told he had no booking. Called back easy cab again and again. They could not arrange other and finally apologized. But it was too late. Arrived station with other local vehicle. May understand our tension, early in the morning. Train was in right time so it had left.
The easy Cabs should pay all charges and compensation for mental disturbance.
In the easycab site there is no provision for complaints. Operator told that they will communicate me officially for its redressal.
Regards,
Pranab
[protected]
Similar incidence happened today. Another example of bad customer service.
I booked easy cab for 6.30PM from MGF Metropolitan mall, Gurgaon, which, I believe, is one of the known places in gurgaon, and should not require direction, especially someone driving in and around that area.
To ensure we board the cab on time, we left the work in the middle of it and came outside the mall (after confirming with the driver). As you would already know, its a hassle with drivers if you late by a minute.
Anyway, after many follow-ups and misleading promises by the driver the cab did not turn for almost an hour.
If they were not able to arrange for the cab on time or there was an issue, it must have been informed on time so we could make alternative arrangement. It was like a punishment, standing out on the road outside the mall, since driver keep telling us that he was around and would reach in 2 minutes.
I believe it is the time & convenience that we pay these exorbitant charges for, else there is not point paying your INR22.5 / km.
Surprisingly, they still don't have any option of lodging a formal complaint on their website. Don't see any reason why they shouldn't have provision for taking the complaints, unless they are afraid of being flooded with such complaints.
My booking ID was A[protected], car number 6816.
I booked easy cab for 6.30PM from MGF Metropolitan mall, Gurgaon, which, I believe, is one of the known places in gurgaon, and should not require direction, especially someone driving in and around that area.
To ensure we board the cab on time, we left the work in the middle of it and came outside the mall (after confirming with the driver). As you would already know, its a hassle with drivers if you late by a minute.
Anyway, after many follow-ups and misleading promises by the driver the cab did not turn for almost an hour.
If they were not able to arrange for the cab on time or there was an issue, it must have been informed on time so we could make alternative arrangement. It was like a punishment, standing out on the road outside the mall, since driver keep telling us that he was around and would reach in 2 minutes.
I believe it is the time & convenience that we pay these exorbitant charges for, else there is not point paying your INR22.5 / km.
Surprisingly, they still don't have any option of lodging a formal complaint on their website. Don't see any reason why they shouldn't have provision for taking the complaints, unless they are afraid of being flooded with such complaints.
My booking ID was A[protected], car number 6816.
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I booked a radio taxi from my Residence (Pat Par Ganj) to Rly Station (Sarai Rohilla) on 5th Feb 2013 through Easy cab. The Cab didn’t turned for more than one hour I tried 2-3 time the called said that the cab is reaching and after that their phone stopped responding. It was raining cats and dogs and after waiting for the same I have to go out a search for the local taxi. After a lot of efforts one person ready for same and charged hugely for same. The bad part is that after doing so much efforts I lost my train as I got late in reaching the station. The easy Cabs should pay the Taxi charges, Train charges and compensation for mental disturbance.
Regards,
Sunil
[protected]