[Resolved]  Easyday — Customer Service

Address:

Bangalore, Karnataka

I had purchased Karbonn Kphone1 mobile from easyday on 18th September 2013. At the time of purchase they told me it is covered under 1 year warranty and if any problem arises they will exchange or get it repaired. My mobile got problem on 22nd October 2013. Same day i visited their store they told me that concerned guy will work from 02:00PM to 11:00PM and today he went out for some other urgent work. So he requested to come on next day. Again I visited on 23rd October 2013 at around 07:00PM and met Mr. Prashanth, Floor Manager of Electronic Goods. He said they wont do any service or repair for that mobile. I has to visit Jayanagar karbonn service center. Again I met Mr. Raghavendra, Store Manager he also conveyed the same. I don't understand if I buy any mobile from other shop they will take it and forward to the customer center. But in Easyday they are not bothered about the customer they are only concerned about the sales. I told them that is their responsibility to send the mobile to service center but strictly they disagrees. They are only concerned about the sales. I told them that I will take action through consumer court. They told me that I can go ahead. But they are not bothered about service. They are only concerned about sales.