Ebay.in — promotional gift item not shipped

Ebay is cheated me that

on purchasing above 10,000/- rs u will get a portable hard disk of 250Gb

but till 13 septmeber it will not the gift item..
every time i call the customer care of ebay [protected].
they told me that we will call from our side and resolve the issue within a week
but months are overed but no intimation about my pomotional gift item.
even i raise the issue in ebay discussion boards but they do't provide details of my
gift item status

My Paisa pay transaction id are

PaisaPay ID [protected]

Transaction date:[protected].

gift voucher / promotion code WELOVEU009


please resolve my issue as soon as posibble