[Resolved]  Ebay.in — Fraud by ebay in delivery

Address:

Pune, Maharashtra

I purchased the Morning Walker machine for my aged Dad from Ebay.in Details as below:

Name: Walker Jogger Walking Machine Morning Chi Exercise Equipment icod
Item code:[protected]
Dated: 11th Sept
Delivery type: FREE Flat Rate Courier - Delivery anywhere in India
Payment done: PaisaPay ID [protected] dated 1th Sept.

I suppose to receive parcel by and before 19th. I felt lucky to see parcel on 19th and demanded with delivery charges by courier guy. I got the feedback that DTDC that they have tie-up with EBAY but parcel is directly from seller. so I have to pay the money. I had purchased the product from Ebay and expected free delivery as mentioned.
I refused to pay the extra money and returned the parcel and opened the refund case with Ebay.

Even though I opened the refund case and not confirmed item received, I got the mail by ebay on 25th saying "This is to inform you that the item "Walker Jogger Walking Machine Morning Chi Exercise Equipment icod "[protected] has been treated as received by you."
I felt very cheated seeing this mail as how the system in ebay works. The payment to seller has made even before acknowledging refund case.

Till date 7th Oct, I got two calls from Ebay saying we will contact seller and look after refund with no positive response. I had to call 5-8 times so far and every time the same feedback.
I am still waiting for my refund. Neither I will deal with ebay in future nor recommend anyone to go for it. Very unresponsive in terms on conflicts.

Please help in my refund in this cheating case as I am not receiving promising feedback from ebay. My money is blocked since 28 days.