Epson India — No response for warranty replacement

Address:

Mumbai Suburban, Maharashtra

Dear Sir/Madam,

I have purchased Epson Stylus 1100 printer on 26th May 2012.
Serial No is LP4Y002631. but within 2 to 3 days we noticed that output is having some scratches on it for
which I lodged a complaint accordingly. engineer visited my office premises and had a look on it.
He removed some small mechanism wheels and stated porblem is solved. but the same problem remain intact.
Again complaint was logged with the complaint no 112879 on 4th June 2012 and was attended. the engineer collected the printout samples for techincal feedback.
but since then we have not received any communication from the service center. When I called again we did not received proper reply as there
is a communication gape within the service centre.
Again as the issuse was not solved, We again contacted to company's toll free no[protected] for the same.
We were asked to contact Mr Lokesh Bhandari Mumbai Manger Epson. for getting Product Replaced.
Even after contacting several time to mumbai office we did not got any reply from any person incharge.

As the printer is newly purchased and has manufacturing defect and not getting any sales service for the same.

So i request you to please look in to the matter at the earliest as I am not able to use the printer for its intended purpose.


Regards

Archies Gallery Malad West

Ankit Savla

+91 [protected]