eTechies.in — Laptop promised repair and then not repaired

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Maharashtra

I had given my laptop for repair for 'w' key not wrkng on 14 aug. The company rep promised repair within 7 days and also regular feedbacks till then. Two days after that I got a call saying thaty keypad required change but black colored keypad was not available(my laptop is blacl) but white was available. I gave
My consent to put the white colored keypad and the lafy assired me that tje wrk wpuld be dobe i next 2-3 days. After that nobody bothered to call me. When they never callwd me back ,i again called them on 23/24aug and they said they will check and call me the next day but nobody bothered to call .i urgrntly reqd my laptop for wrk as my data was in that but had tp move out of station on 24tj aug without that. On returning back on 28aug when i called them thay said that they had not repaired it as part was not available which was a lie as i had been specifically been informed earlier that white keypad was available for which i had consented. They said they would return my laptop (after 14 days , no feedback, no repair) and deduct rs 500 out of rs 1360 paid in advance. When i asked them to give me a number of their senior, the rep mr sarvesh gave me the name of mr ronny and said he could not tell me the number which is absurd. I have been harrassed by eTechies.in company as they went back on their word for repairing my laptop in time and also providing regular feedback. I couldnot use my laptop when i needed to take it with me for wrk because of their unprofessionalism and the wrk is also not done for which they want to cut rs 500.pls advice.