Eureka Forbes Complaints & Reviews

Similar problem with me. The aquagard classic water purifier became out of order in the month of january, 2010.The same was repaired by the authorised service center of Silchar, Assam by replcing the PCB at the cost of Rs.1200/-.The same PCB became defunt on 02-07-10 and the purifier was deposited to the service centere on 03-07-10 and they commitrd that this will be repaired by replacing the PCB within a week . But unfotunately the same is not repaired till 23-07-10 inspite of my several ( at least six times )reminders. Can u help me in this regard.

P. K das, RLY QR. no 230 (B), Tarapur, SILCHAR, Phone- [protected]

filters infected by fungus and no service provided.
very bad experience the shopkeeper has stopped entertaining me and gives me the nubers of some service agent.

bad bargain

i want to kill the advertisers


joseph, nagpur

i planned for a 1000 units of aquasure for my concern, but luckily after reading all these posts, i wud like to stop it. Thanks all for ur complaints.

Exactly! they have the worst consumer service facility... Even my problem is unsolved that too after complaining so many times over 2-3 months.., , i regret buying their product as thier loyalty really sucks..

Sir,
I take AMC for two yearsfrom Mar 2007to Mar 2009. Four Candles and four carbon were required to be provided. Out of which, one candle and one carbon is still due. Last time these were changed in Mar 2008. So, it was due to be changed in Sep 2008. I contacted at Phone No[protected] so many time. One time, Mr Yashwant came and told that nothing is due and took signature of my wife forcefully. I contacted with Ms Renu at the above telephone. She assured that one candle and one carbon is due. She also assured that work will be done in 2-3 days. More than 2 weeks have lapsed, nothing has resulted in spite of so many complaints. Please help and take action acgainst the defaulter immediatedly.

Eureka forbes Water Purifier — Service after Sales

Sir,
We have purchased one water-purifier and signed an annual maintenance contract of 2 years for maintaining this product. The contract was signed on 10.11.2007 and valid upto 09.11.2009 .Invoice number of contract receipt number is 663 . This contract was signed with the Eureka-fobes's frenchisee M/s- CARE Enterprised, Chandmari Chowk, Motihari, W.champaran for Rs. 1690. But till date service of my water-purifier has not been done and my purifier is non-functional since may-2008. We have contacted the said frenchisee for several times on their contact number +91-[protected], but in vain. Now we are forced to drink boiled water since may-2008. This product was supposed to maintained at interval of every Six(6) months. So I request you to maintain my system as per contract and bring my system from non-functional to functional condition. My system was supposed to have one charcoal changing in May, which has not been done, so please extend my contract for another Six(6) months. We have talked to Muzzafarpur, b ut it has of no use. So please help us to bell out of this agony.

Noticed many complains against Aquaguard, not sure how much this site is useful.

no response from the service station in JUHU, MUMBAI inspite of calling several times for annual maintenance contract.my request no is 82073986.PLEASE HELP!!

I also bought AquaSure Supreme 3000 on 27-7-08 from Star Marketing office at No.2, 1st floor, Durga Chambers, R.D.C., Ghaziabad Tel.3215446. I was told that this product is with one year warranty and now when we are facing problem with the product, no body from Star Marketing reverted back. The product quality is really very bad and after sale services is also bad.
I would suggest all readers not to buy this product.

They are a bunch of . If they think they can sell their they are mistaken

dear sir i m purches tha aqua sure supreme 3000 s.r 030699 but this set was demous i m wrote the complain ur servise boy change tha aqua sure supreme 3000 but hat is second hand set so i m not accept this .and he is won me give the servise mony

Sir, i have purchased aqua sure supreme 3000 water purifier last year. now i have to replace cardridge but i dont know where will i buy... can u please send your dealer details in Tirupur District.

I Bhisan kumar jain, mobile no i [protected], residence R Z-11 B, shanker park west sagar pur, new delhi-110046. I want to buy aqua sure storage water purifier. please contact me.

Dear Sir,
I had purchased Aqua Sure " Supreme 1800 "Storge water purifier from Safeneer Enterprses on 20th Jan 2009. I was contacted by phone (identity not known) and was informed that the cost of replacement of components is Rs. 900 ( includes Rs.300 service charges). I am not told clearly the list of componets to be changed. Also considering the simplicity of replacement, the service charges are very high. I feel the replacement value is nearly 50% of the basic cost(Rs.2150/) of the product itself.This is unreasonable. I suggest that the cost of the components should be reasonable for long relationship with the customer.
It should be noted that there is no scientific method to ascertain th quality of water, even with the new product.

I had purchased Aqua Sure " Supreme 1800 "Storge water purifier mail me the cost of catridge

Myself Aman Kumar, Residing at WZ-A-20, Krishna Park Extn (West Delhi), I have purchased a Acquasure waterpurifier if 'Ivory' Model. For the last half month it is not working, I have lodged a complaint for service at Eurka Forbes Call Centre NO. 39883333 on 23rd April, 2010 but till dated there is no response, nobody has attended the complaint even after repeated complaints and talk with the Supdtd./Managers at the Call Centre. Call executive it passing the buck to Some Ms SIMMI and Ms Simmi is passing it to Mr. PRITAM...but nobody seems to care about the consumer. I would not suggest anybody to buy the Products of Eureka Forbes since SERVICE IS REALLY POOR...I just hope the OWNers are reading this and take some action before its too late

Dear Sir,

I have purchased an Aqua sure Supreme 3000 on 31.10.2010 & my guarantee card Sr. No. is 10334 & this is for your kind information I am brand loyal that’s why I purchased this product from your Shahdol (M.P.) branch agent, but last 2 weeks back my Aqua sure machine leakage has been started from bib cock as I am several time complained to your site incharge Mr. Tiwari & he doesn’t take any action about this problem. Now I am going to take necessary action through consumer forum.

Rupak Sinha ( [protected] )
Q.No. B-312
O.P.M. Colony,
P.O. Amlai Paper Mills,
Distt. Shahdol ( M.P.)
Pin. 484 117

inova carbon n sediment

Can you provide me good price for inova model carbon filter and sediment filter, i don't wan t service

Aquaguard water purifier not working

Aquaguard in my residence is not working. I have a AMC. Lodged Complaint no 87343034 on 28.05.2016 and again reminded on 30.05.2016. Still no response from their Service Team.

Dear sir,

i have lodge a complain several time in Eureka forbes service centre, the have also provided a complain number but till date no response was give by the company.
I have also call the call centre and the local no but till date no response was given by the service provider.

I feel very sad to say that i am is the consumer of euraka forbrs
Please see the matter in urgent basis because our family health is also associated with this.
Please do the need full.

Thanks & Regards,
Siva.

please correct the message

No Services provided by Pashupathi Enter prises regarding rectification of system.
The System is not working since April 2008

No action taken by Eureka for rectification of Total RO system.By seeing the complaints in consumer form the services not improved by Eureka Forbes.

Eureka Forbes Water purifier (Compact) — Sold to me a crap machine

I bought a compact water purifier from Eureka frobes one and half months back. The problem with the purifier is, if we strore the water in a vessel then some dirty thing gathers underneath the water. I have complaint about it. Some technician came but still the problem is there. The same thing happened for almost four/five times. Then I told them the is a crap machine you just change the machine. But thereafter they have not done anything. For last 10 days I have complaint many people like who sold it, customer care number, main head office. They always says your complain will be take care of in necxt one days but nothing has been done yet. Please let me know what need to be done.

=-Regards,

Sasanka

AQUA GAURD CLASSIC — NOT RESPONDING TO THE COMPLAINTS SINCE LONG

TO WHOM SOEVER IT MAY CONCERN

I AM DrZAMEER GENERAL MANAGER OF BROTHERS TOURIST HOME IN TELLECHERRY KANNUR KERALA ITS A GREAT SHAME ON YOUR COMPANY AS WELL AS MY FIRM NOT PROPER PROVIDING DRINKING WATER TO OUR TOURIST .ITS A LONG TIME THAT I HAVE MADE A COMPLAINT TO YOU AREA MANAGER IN KANNUR DISTRICT FOR LAST COUPLE OF WEEKS HE IS NOT ATTENDING MY CALLS EVEN, HE IS DISCONECTING THE CALLS NOW A DAYS .
ITS A GREAT SHAME FROM YOUR COMPANYS SIDE THAT KEEPING A IRESPONSIBLE MANAGERS NAMAKXARAMS LIKE THIS .AS A DOCTOR I HAVE RECOMMENDED TO MANY OF MY PATIENTS AND FRIENDS CIRCLE ABOUT YOUR PRODUCTS BUT NOW I AM REGRETING IT. I DID NOT EXCEPT FROM A WELL ESTABLISHED COMPANY LIKE EUREKA FORBES WILL BE IRRESPONSIBLE LIKE THIS .
SINCE THERE ARE A LOT OF FOREIGN TOURIST IN MY TOURIST HOME ALL PREFER FILTER WATER THATS WHY I OPTED YOU PRODUCT .
I HOPE AFTER GETING THIS MAIL THERE WILL B E A PROPER ACTION
THANKING YOU IN ANTICIPATION
020608 DrZameer

SAME PROBLEM IS FACING FROM EUREKA . SERVICE IS VERY POOR.EVEN AFTER COMPLAINT NO ONE IS ATTENDING. THERTE IS NO GUARANTEE OF THE MACHINE THAT IT IS ORIGINAL OR DUPLICATE ONE. BECAUSE THE UNITS ARE SELLING BY FRANCHISE LOCAL DEALER WHO DO NOT KNOW THE SYSTEM OPERATION AND MAINTENANCE.

Till date no action taken by EUREKA for rectification of RO system. I could not under stand why this delay in rectification of company product.

Eureka Forbes — Company agents not attending to complaints since last two months

The water purifier we purchased is not working properly. Despite AMC contract for which we have already paid one year am0unt, nobody is attending to our complaints.

eureka forbes designa — pathetic service

i had bought a forbes desinga from e zone, mani square, kolkata on 13 oct 08. but today being 21st of the month no one from the company has bothered to come and install the water purifier. my bill no ist40/2368

hiii

to whom so ever it may concern

i just want to ask where to complaint for the eureka service center employees. They are such an uneducated people dont knw how to talk to customers and dont even respond to them. moreover they make their own stories and say our person went at your place and you were not their and from past one month i'm listening the same thing.

please cut this crap and tellll me who is the final person to talk to.


you can contact me at
[protected]@yahoomail.com
resident of Janak Puri

The service of Aquaguard at Fuljhore area of Durgapur W.B. is not satisfactory. Though I have made contract for las tfour years with him but I am not satisfied. As other service stations are not willing to making contact due to area division among them I am in deep trouble.

I have purchase acquaguard (classic) in the month of october 2008 In this I will get two free services for every sixmonths but till now no service men not attended, kindly persue the matter and send your personnel

Aquaguard Designa Model — Servicing

March 19-2009, we had launched complaint for servicing till today no one had attended.
We are having AMC Contract for 2 yrs. (done on 20/10/08).

On 19/03/09 Req No. [protected], 6/04/09 we had launched complaint Req No. 60409435
& today 13/04/09 Req No. 81177730

Kindly send your person for servicing from last 6 months no servicing had done.

Hi


I woul advice all the people who are looking for a water purification system pls do not buy AQUAGUARD.

it is one of the worst services you would never experience in life.we have been tring to contact the servie center in hyderabad for weeks but no response.

all those who go through this complaints pls make sure that you educate everyone you know that no one should be purchasing the aqaguard as it is waste once purchased you should be suffering for years together.

dear sir,

I purchased one aqua guard"aviva" at Mysore and shifted to Bangalore . On 28-1-09, with one of the franchisees, i enterd into AMC FOR THREE YEARS PAYING MORE THAN 3000 RS.tHEY HAVE NOT COME FOR QUARTERLY SERVICE. uNFORTUNATELY, i HAVE MISPLACED AMC DOCUMENTS AND STILL SEARCHING FOR IT. i HAVE CONTACTYE D, SERVICE AND REGIONAL OFFICE AT BANAGALOR AND THEY PROMISED YEST AND TODAY TO SEND SOME TECHNICIANS .BUT TO NO AVAIL..nOW I WANT FULL DETAILS OF TERMS. i MAY BE CONSRAINED TO TAKE NECY ACTION IF RESPONSE OIS NOT FORTHCOMING

I also have the very same problem. I bought my aquaguard some two years back and in Jan 09 I took AMC for 2 years. I had to move houses and when I asked the service guy he said that the machine serial number is most imp and Aqua guard can trace the details any place in India.

After moving houses I have misplaced the AMC but I found my original sale bill with all details. I have been calling up the service center and requesting them to snd someone FROM PAST ONE WEEK. Even today morn I was told that someone would come in postivily today. No one has come in.

Eureka Forbes service is one of the most pathetic. I have not seen so much problems with any other equipment. This is the reason I do not want to buy ANY MORE EUREKA FORBES products.

My customer code is [protected]. But the service center says they do not understand the number at all whereas by bill says pls quote this number everywhere.

I would like to also take some action as I was told that with AMC they have SLAs to respond. Nothing of this sort has happened.

aqaguard classic pump model — not working more than aweek

we have registered complaint in39883333 already. promises made. but no one turns up
already in service contract.

prabhakar.

yes even its the same over here i own classic water purifier and have accepted for the service for years but now the dealer dont pick the phone or revert back. they always keeps on taking address and dont send their persons.
Today the service man that came to my home for the service has no experience about servicing regarding water purifier. It took 3 hrs but still he is trying to service it.
The service centre has refused to changed the carbon of water purifier and said that they will change it once in a year. I say that from last so many years i m in service contract of the company and each and every 6 m service company gives me replacement of carbon. I had paid for all these things so this time they refused...

23/06/2009 complaint no. 81463059 its 2nd complaint

not attend properly and timely

i bought my reviva machine on 07/06/2006 and after ten days problem day by day

reviva bought on 07/06/2009

eureka forbes designa — No service

We have done a service contract with the service centre of eureka forbes for 3 yrs.Inspite of this there is absolutely no service from the company.

Recently our purifier had a problem and it stopped functuning.Inspite of repeated complaints there was no one from there service centre to attend the problem.They kept on giving false promises, but no one did anything about it.

After many compliants he service person came but he couldnt fix the problem and he went back saying that the pcb was a problem.Since then he hasnt returned back.

For the last 1 month we cant use the water purifier and have to boil the water instead.Absolute pathetic service from a reputed company like Eureka Forbes.

i need candles replacement 4 purifier.so where could i get them in hyd.Is there any service center 4 forbes india.so pls send me details about candles and cost

*************very poor after sales service*********

I bought RO system from Eureka Forbes PATIALA on 04/05/09. But i must say that your patiala centre is providing me very very low grade sevice. I bought RO system ( Bill no 005554) on 4th april and its 4 moth passed. I haven't received my first service even after Reminding the patiala centre for last 3 weeks. I have talked with Head of the sales department, Head of the maintenance depatment Mr. Parveen kashyap. But all they are giving me is just a lolipop. I never thought a brand like Eureka Forbes will give me such a cheap after sales service. Kindly provide me service on time or TAKE BACK YOUR RO SYSTEM

jasdeep singh

EUREKA FORBES ACQUAGUARD — THE MACHINE IS UNDER AMC BUT THE SERVICE PERSONNEL ARE NOT ATTENDING PROPERLY.

THOUGH THE MACHINE MODEL AG-CLASSIC IS UNDER SERVICE CONRACT FROM 26/02/09 TO 25/02/09 CUSTOMER CODE 412658 NOBODY IS HERE FOR SERVICING IT AND INSPITE OF REPEATED PHONE CALLS THERE IS NO PROPER RESPONSE.I HAVE PAID A SUM OF RS.900 FOR THE SERVICE CONTRACT AND WILL BE HAPPY IF THE AMOUNT IS REFUNDED BECAUSE I AM NOT BENEFITING FROM THIS CONTRACT AND UNSERVICED MACHINE.
SERVICE CENTRE ADD.
GAMEE ENTERPRICES
199, ARUNACHALAM NAGAR
PASUPATHIPALAYAM
KARUR 639 004
PH.246984

Eureka Forbes — not sending person for installation

I had bought an Aquaguard total Reviva WP system on 8.10.09. I got the equipment through courier on 11.10.09. The sales person said he will come and install the machine but till today nobody has bothered to come and do the installation. I have called the company and registered 2 complaints, btill nobody has turned up. Its more than 10days since i got the machine. I regret for having bought a eureka forbes product. I would like some action to be taken against them. If they had told me that they cannot send a person to install it i would not have bought that product at all. The sales man promised to get it installed within 2 days. I have waited for more than 10days. The company is taking customers for a ride by giving false promises. This need to be stopped and i would like some action to be taken against them.

I am facing similar problem for acqua gard. We have a Total RO system, the problem is that the water taste is bitter. I am not getting satisfactory answers. Not been able to get through the number today.

Nov 15, 2009

We had purchased One Aquasure Storage Water Purifier on 13.10.09 - Gurarrante Card No. 1544 - fromAjay Medical Stores, Naraina Ring Road, New Delhi, in the name of Mr. Ajay Sethi, 32/6, 2nd Floor, Pant Nagar, Near Jung Pura, New Delhi - 110014, and made cash payment to your representative -= Mr. Satish - Mobile No.[protected], [protected].

After one week, we complained about dirty water coming in the tank and spoke to Mr. Shailash, of Ajay Medical Stores - Mob. [protected]. He assured that within1/2 days the complaint will be rectified.

I very much regret to inform that more than a week has passed and nobody has attended the complaint so far.

I WANT TO ASK, IS THIS THE WAY OF WORKING OF AQUAGUARD, WHICH IS SUCH A REPUTED COMPANY, and Icon in the name of Water Purifiers?

Who is going to compensate for such a delay.

i need your reply urgently.

Sunil Mahajan
Mob. [protected], Delhi

somany times complaint given fault not rectified my cc no;[protected] from 21/01/10 frequently complaint to customer care and concent agent phone 30281695/chennai especially mr.gnanasekar staff not attend properly eventhough AMC PAID FULLY MY NAME ALAGARRAJU MY PHONE 25543321AND MY CELL[protected]

desr friends
iam fully satisfied with Eureka forbes y bacuse i dont haveaquaguard

Eureka forbes/Designa water purifier — no service from Authorised dealer

We have service agriment for 2 years with your authorised dealer M/s Yogesh services,bramhans sos, Azadnagar,ghod bunder rd Thane.
Model :Designa Water Purifier Eureka Forbes
date of receipt:[protected]

up to :[protected]

Recept date: 10/15926615

Amount paid : 1690



We had very bad experience & treatment from your dealer & not send any person for service after repeatative complaints.

I hope you will look in to this matter & send your service person.If I will not get any response in 2-3 days I will go to consumer court.

Regards

Atul Kulkarni

Ours is one of the best 1400 beded Medical College and Hospital equipped with all state of arts Facilities.
In our Medical College and Hospital and in Student Hostels their are 100 of Eureka Forbes Water Purifier installed and all are under Comprehensive contract including candle replacement twice a year. No body is comming down for service inspite of noofrequests and reminders. We are helpless and planning to go to court and to public.

I purchase AG on 20.02.10. today it has stopped working try very hard 2 contact the SERVICE CENTRE but no answer PLZZZZZZZZZ Help .my order no. is[protected] .

I am from Chennai.I had purchased a Eureka Sensa Blu in May 2008. Recently I shifted my residence and just a month to the expiry of their warranty, the machine stopped functioning. I have been behind them for weeks now without any result. Last year when I called them for a tap replacement, their service engineer fooled my wife, changed the filters, charged and left. I have never come across such a poor service in consumer goods, fooling and cheating in an organised manner.

I want to take them to task, somebody please guide me.

I purchase the same over here i own classic water purifier and have accepted for the service for years but now the dealer dont pick the phone or revert back. they always keeps on taking address and dont send their persons.

The service centre has refused to changed the carbon of water purifier and said that they will change it once in a year & during the year there is only one servi ce is done.

Please send the person for service.

Purchased& installed eureka aquaguard AG REVIVA"6000038" on[protected]. thru kiran enterprize Gonda. after ten month they have not serviced after many telephonic reminder. servicing urgently required.
A K Katiyar
C-124 Sanchar vihar, Mankapur, Gonda UP
MOBILE NO- [protected]
[protected]@yahoo.com

I am from Purba Midnapur, West Bengal.I had purchased a classic water purifier(Pump model) from your sales & servicing centre, Krishnagar, Nadia, West Bengal in 2002. Recently I tranferred from Krishnagar, Nadia, West Bengal to my residence (Purba Midnapur, West Bengal).From my residence I have been calling up the service center ar contai, Purba Midnapur, W.B. and requesting them to snd someone but they told me that it was franchese and are not bound to go to servicing and after 1-2 months, one serviceman come and install my machine with bus fair from contai though under Comprehensive contract of my machine.I will get two free services for every sixmonths but till now no service men not attended, kindly persue the matter and send your personnel at following address.
SANTANU GIRI VILL: Jagadishpur; P.O+ P.S: Digha, Purba Midnapue WEST BENGAL

Thanking you,

SANTANU GIRI

I Purchased Aquaguard Water Purifier On October 21, 2009.
It was purchsed from M/s. Aqua Pure Services, Andheri (West) on the advice of Eureka Forbes Call Phone 39883333.
I use the purifier everyday morning for about 5-6 minutes only. This was up to Sept. 20, 2010. On Sept. 21, 2010 I found that the unit is not getting ON. After ensuring that my power supply is working ok, I called
The Aqua Pure Services. Mr. Danish Azam sent his service person Mr. Rashid on the same day afternoon. He checked the unit in a very crude manner by removing the fuse in the unit and inserting a long screw-driver in the fuse socket. Then he informed me that the circuit board is faulty and told me that I will have to pay Rs. 1600/= for replacement.
When he was shown the receipt and told him that the unit is STILL UNDER WARRANTY, he refused to do any thing. In fact he told me that the warranty is for the Sediment Cartridge & Activated Carbon Filters.
I wish to inform you to take immediate action to
(1) repair the Aquaguard Water Purifier at no cost as it is still under warranty;
(2) take immediate steps to have agents / service companies such M/s. Aqua Pure Services
I expect an immediate reply from you.

Ashok M. Karnad, Chickoowadi, Borivali (West)
[protected]

I am Mr A K Das, AGM, Canara Bank, Circle Office, Kunjpura Road, Karnal, Haryana state. I have purchased your Designa Model Aquaguard 5 years back at Bhubaneswar. Since then I am entering into AMC with your Authorised dealers. Last AMC was renewed in Januaery'10. On my transfer to Karnal, I got the same transferred your Panipat branch. Since last one month, the aquagurd is not working. I had contacted Mr Ravi Raheja, who is sub dealer under your panipat Office. He has taken the aquagard and AMC letter for repairing. Today, he has informed that he can not repair the same, because your company is not providing services for Designa Model. I have contacted your Panipat Office. Mr Agarwal, who is Incharge at Panipat, has also informed the same. Please inform to whom I will contact for my problem. My E mail Id [protected]@canbank.co.in. Please send your reply by e mail to me. I expect quick response from your company.
Thanks.

Eureka Forbes Aqua guard >
Service not provided by company / company's agent / engineer or from service centre within warranty period and asking more points sended so more truble from the Eureka Forbes goods.

P.Manewal
[protected]
[protected]@yahoo.com

We had a Aqua Guard water purifier from Eureka forbes in our home. We purchased it 5 months before.
Now we had some problem with it and we are trying to contact the service center people .The contact number given by the sales person assured us that will provide good after sale service but after lodging the complaint persons responsible is keeps on postponding the repair, at every call we gets a assurance that people are coming in one hour but in the end no one came today and told us that tomarrow they will try to come.
I would like to know that why after sale service is so poor at the time of sale person do big promises.

i was planing to buy aqua guard .now i can say, iam fully satisfied with Eureka forbes y bacuse i dont have aquaguard. thanks for your comment and saveing my money.

I HAD PURCHASED AG.SENSAUNIT WOTTH RS 17900 FROM A-29, NIRALA NAGAR FROM MR KAILASH CHANDRA GOEL. HE HAD ALSO GIVEN ME A SPECIAL OFFER FOR LIFE TIME FREE SERVICE IN WRITING AND PROVIDED CELL NO OF MR AJAY AT LUCKNOW FOR THE SAME.NOW FROM LAST TWO MONTHS MY SYSTEM IS NOT WORKING, IHAD INFORMED OR RATHER WRITTEN COMPLAINTS AT LOCAL SERVICE CENTRE, AND NUMEROUS CALLS TO MR AJAY BUT OF NO AVAIL.
IT IS THEREFORE REQUESTED KINDLY LOOK THIS COMPLAINT AND EXPEDITE.
I SHALL BE GRATEFUL TO YOU.
THANKING YOU IN ANTICIPATION.
YOUR'S TRULY
DR P.K.SRIVASTAVA
3-AE-37 OBRA COLONY OBRA
DISTT-SONEBHADRA
UTTAR PRADESH
PIN-231219
[protected]@rediffmail.com

Eureka Forbes — service people not responding

I have purchased eureka forbes from one of there center from gangtok sikki and now there is problem with the eureka forbes aqua guard i.e the candle of the same is jammed and after calling them more than hundred times and lodging the complaint with even customer care center the same has not been recitfied yet. it has been more than two months till date no one has responded. when called now they are straight way avoiding. if this is the case then why are they so eager to sell the same. this is the service they are providing my contact details are as follows prerna rai lecturer CCCt polytechnic college chisopani sikkim. email id is [protected]@yahoo.com
contact details [protected]

I am also facing the same service problem for more than 3 months. My advice to all who wish to purchace water purifier please forget that there exists a company which boasts to the best customer care company " Eureka Forbes" -seshu

Hi Sir,

we bought aqua guard "reviva" three months back, after a month the body of the purifier got crack, I have contacted customer care several times, once the person named 'sivareddy' came and he has sen the condtion of the purifer and he has given his manager's number 'Krishna' and he has left, i keep on contacting both of them, they are telling that will take time to get the body part.
i am trying for the resolution from 2 months, but i am not getting the resolution, c.c people are telling that they will send the person, and simply they are closing the old request and creating a new request always, then what is the use of creating old request.
Please provide me resolution for my problem ASAP.

This is the Complaint number which i got it from c.c people recently: 84627515

Thanks,
Sridevi.p,
[protected]

R.K saini [protected]
I purchase the compect modle in feb.2010.But nowdayes m/c not work properly we are complain at call center many time .First time on 06/05/011 exucative saya that poblem shortout today .
After that weare callin more than 8 to 10 time .But no result any body no contect with us.
plz take nasscesory action immidate. Other wise i am go to court...as you like




THANKS

R.K.SAINI MB-32 STREET NO.2, SHAKERPUR, DELHI -92

I expected delays in every thing that one would like to get done in India. Adqua Sures garunties with in 24 hours service but I have been calling( That is there Help Line) for some one to come and service my one month old machine that makes perfectly clean well water smelling fishy. It has been almost three weeks of every day calling. They promise to send the service person with a day or so. I have not seen one till today. I am new in the country and don't know where to go to complain in person. In US we have consumer Help Department. There is also TV CH and program is called 7 on your side. If only I could find an organization to contact and have them teach The Service Department to do their job. It is a shame that they falsely advertise a prompt service. In reality; there is none. Shame on the CEO of the co. I am really mad. Any one who knows a better way to reach out to them please let me know. My complain # with Service Center is 85942009.

Aqua guide services — Service man not sent for aquaguard services for over a month

The mentioned name is of Annual Maintenance Contract dealers of Eureka Forbes water purifiers located at Alak Nanda, 102, 1st Floor, Near Gaiety Galaxy theatre, Bandra (W) Mumbi - 400 050. Inspite of continuous follow ups with the contact person Mr Amit Rai (Ph no [protected]) for over a month no one has been sent to service the water purifier at my home. The person now doesnt receive calls from my number since he has probably saved it.
Request you to take suitable action against the same at the earliest since this is causing servere inconvenience. I have already paid him Rs 2500 for various spare parts and AMC charges till now.

I AM REVATI BADOLA HAVING THEIR PRODUCT NAMED R O REVIVA
THERE IS NO RESPONSE AFTER COMPLAINING FROM THREE MONTHS
HOW SHOULD I SUGGEST ANYONE FOR EUREKA FORBES

hiii

to whom so ever it may concern

I just want to ask where to complaint for the eureka service center employees. They are such an uneducated people dont knw how to talk to customers and dont even respond to them. moreover they make their own style we will send and they never send from past one month i'm listening the same thing.

Whenever i call they will give a new no tpo call they will tell the same stories oncd gain but we are not getting the service as reauired

I WANT TO ASK, IS THIS THE WAY OF WORKING OF AQUAGUARD, WHICH IS SUCH A REPUTED COMPANY, and Icon in the name of Water Purifiers?

I bought RO system ( Invoice no [protected]) on 27.th august and its 5 moth passed. I haven't received my first service even after Reminding the Mysore service centre for last 3 weeks. I have talked with the servicecentre But all they are giving me is just a lolipop. I never thought a brand like Eureka Forbes will give me such a cheap after sales service. Kindly provide me service on time or TAKE BACK YOUR RO SYSTEM

you can contact me at
rajeshpilot20022yahoo.com
[protected]
resident of mysore

i have purchased eureka forbes water purifier in the month of april 2014 .now recently experiencing leakage issues.i called up the customer care and the person who first came to introduce about the machine.i almost called 4days they showed hardly ny sort of response.everytime you call them they start giving excuses.such pathetic service by kannur office.if you cant manage such issues of customer then why do you open a branch for name sake.

Eureka forbes aquaguard filter is good. But the service they are providing that's the worst service experience i ever had .especially kannur thana.every 2 years I m renewing my AMC .But for the service they will attend only after a several times of calling. And this time I called 6 to 7 times in a month. Till now they didn't attend.

Eureka Forbes / Aquaguard — NON FUNCTIONAL FROM 13 Oct 07

MY AQUA GUARD IS UNDER ANNUAL MAINTENANCE CONTRACT. I HAVE COMPLAINED TO SERVICE CENTRE AT JABALPUR DUE TO SOME LEAKAGE DURING TAKING OUT WATER FROM AQUAGUARD.SERVICE MAN HAS VISTITED ON 13 OCT 07 AND INTIMATED THAT THERE IS PROBLEM IN SENCER AND BREAKAGE OF SOME INTERNAL PART.HE SAID THAT HE WILL COME ON MONDAY(15 OCT 07) ALONGWITH PARTS BUT TILL DATE HE HAS NOT ATTENDED AFTER REPEATED TELE CONVN TO SERVICE CENTRE.MY COMPLAIN NO IS 434 DATED 13 0CT O7

Eureka Forbes-Aquaguard — poor,pathetic service

i have gone for acquaguard water purifier. at the time of purchase, the sales guy sold it immediately. but after 1 year, i suffered for the service like anything.then i have gone for some service contract. when they said it will be prompt. but that was even worst. so, never ever go for acquaguard. we have too meny products in the market for water purification. if you have the same openion, please post it. it should be there in "stay away" list.

Eureka Forbes / Aquaguard — after sales servicing & servicing

Aqua Guard was installed at my house last year but no service has been provided till now even the free serice after three months has not been provided. Inspite of many complaints made to your local office at Jaipur no one has come till now. The carbon & the candle need to be changed.

I have had repeated problems with the Eureka Forbes Aquaguard. The way they position themselves through their ads is just fake. Once they sell the product to you, they will ensure that you keep running after them for every thing. I really do not know how, they are internally tied up to provide servicing facilities to the customer but in the last one year using their product Aquaguard Nova eboiling, I've realised that they have bunch of irresponsible and rude people, complete lack of coordination among each other and giving you the impression that you are a fool to select us and our product and now that you have committed this crime, do pay the price.
Quoting a recent experience: On the completion one year of the company product at my place, I had logged a servicing request and it has been 4 weeks since then that the call has not been attended. Every time I call, I am assured that by this week it will be done.
After all this sufferring one HUMBLE REQUEST to you is PLEASE BE MENTALLY PREPARED TO FEEL LIKE A STUPID FOOL IF YOU ARE PICKING UP A EUREKA FORBES PRODUCT FOR ITS PATHETIC AFTER SALES SERVICE.

I do agree that the after sales service of Eureka Forbes has been drastically bad. I too have suffered the same and completely agree what has been put up.

This comany has the worst after sales service one can think off. It is a task in itself to find the phone working when you want to make the complaint. the phone numbers useually tell you that this number doesn't exist.

I have a problem at present and if someone out there can tell me the phne number to loadge complaint in the city of Panchkula [City next to Chandigarh].

Eureka Forbes / Aquaguard — Not functioning

The Aqua Guard installed in the Vice-Chancellor office of Patna University is not in order since so many days. Even After lodging complain to Patna office of eureka forbes, they are no providing services

I want to know if the quality of the water can be checked in anyway. We just bought the auqaguard system thinking it would rid us of buygin cans but there is odor in the water, and my 3 month old nephew got sick right after using the water. Do the service ppl(i know ur all pissed off) have a way of telling if the thing workes or we getting the tap water indirectly.

I have an Aquagaurd water purifier bought in 2002 in Delhi. The model is classic and i have been regular as far as maintainence is concerned and recently after getting posted to Gorakhpur i got AMC done .My whole family has not been keeping well so i got the water from my Aqugaurd tested and was shocked to see loads of gut bacteria at very high unexpected levels. I contacted the local Eureka forbes guys 2 weeks back and they took water in non sterile bottle inspite of me telling not to do so. I was given 4-5 days by them for a decision and since then there was no communication from these guys. In i have been calling them up regularly but everytime they give some excuse or the other. In fact other day they told me that this model doesnt remove bacterias and i should buy the RO model from them.
When it comes to selling their product they really keep calling you day and night and now suddenly there is all silence from the other end.
I must say a very pathetic after sales service .Tomorrow if i buy a RO from them and it gives similar problem, i guess these guys will suggest to me to go for something costlier. There is no limits i must say.After all its not their money which is at stake i guess.I hope those guys at Eureka Forbes do something about it.

the entire site and company service is pathetic and lousy .No one pick up the call in mumbai office . write feedback on website no one follows up .local service i think is is in shambles . a new water purifier cannot be installed. What will happen if it breakdown ? . I think i have take a wrong decision taking the purifier. i think we need to to file a complaint for poor service, wrong commitments, and wrong punchline as friends for service it will be good if it becomes enemies of good service . It is very sorry to see a good company which took pride in there sale and service setup has grown in unmanageable unresponsive entity. There should be a law which is quick and complaints can be filed online. These companies even do not respect consumer forums because they now very few people will have time to actually register and follow up complaint.

I am very disappointed with very bad servvice, i need v v urgent help from the consumer court.

I had bought a "REVIVA" R.O.water purifier of Eureka.On dated[protected].But it is not working well. It gives very tasteless & dirty water. I had complaint(by phone) many times to service center (Sukhrali near sec 17.).Two persons came, they had also face the water problem.And I had repoted the problem in their jobcard.But no response came from there. Now, I want to check the water sample and send a Serviceman to follow the system.
I hope, you will help me.
regards,
mob.[protected] KULDEEP.SINGH.
H.N. B172 SARAWATI ENCLAVE
OPP. SEC 10A GURGAON.

EUROHELPLINE sucks. I had registered service complaint weeks back. I have been calling up Euro Helpline 39883333 every day multiple times to get it addressed. But to no use. Every time I am assured it will be done today, but no one turns up. Is there a grievance cell where I can register a complaint? I have already wasted several days waiting at home for some body I had called up yesterday at 8:00 AM so that some technician can be assigned. No one turned up yet. Since then I have called up at least 10 times. This company shouldn't live long!!!

AT THE OUTSET I AM READY TO TAKE THEM TO THE COURT AND TEACH A LESSON IF LIKE MINDED PEOPLE JOIN. I NARRATE MY PROBLEM AS FOLLOWS. I have taken two years AMC. Two months back my machine went out of order and their service engineer Mr.Jaishankar comes and repair it in such a manner that it will last not more than one hour. Their representatives advises us to buy softener which is launched and he intentionally does temporary repair so that I depend on him and he is blackmailing to buy softener. I complained to Eureka Forbes head office in Noida and written mails on their website but still my problem is not solved. On sunday he came and took the machine and said he will repair in his office and will return next day. Today 6 days are over and he neither returned the machine nor receiving my phone. I found Eureka Forbes service is pathetic and they employ a bunch of incompetent and rude people.

I agree certainly agree that Eureka is worst company I have faced with. They have poorest quality products and poorest after sales service and poorest staff who dont understand customer needs and total fake sales people all that they know is to anything to sell their product. As a consumers we need to take actions against these companies by spreading the messages to not to by any products from Eureka. Not to worry about the products we have many desciplined players in the market and we can approach them for similar products.
ALL THAT I CAN SAY IS ITS A FAKE STUPID BULLSHIP COMPANY WHO DOES NOT CARE FOR CUSTOMERS, I WISH EVERY BODY STOPS BUYING THEIR PRODUCT AND EVENTUALLY THEY SHUD SHUT DOWN. I AM SURE IF THEY CONTINUE LIKE THIS THERE WILL BE SOMEONE WHO WILL KICK THE BUT OF THE CEO AND CLOSE THE COMPANY

i do agree with the views. i keep on trying to contact the service people, but they just dont respond. every time they will say, '' sir, our service person will attend to you shortly.''
i will not advice any body to purchase Eureka product.

Eureka Forbes / Aquaguard — Defective equipment

Dear Sir,

I have purchased an Aqua Guard on 09.09.2006. Since the installation of the same it was defective and I was told that it would be replaced if further problems occur. I regret to state that whenever there is a problem, the technicians come and rectify it but never was it replaced.

There is this perennial problem with the UV light which shifts (as per your technician) and the unit malfunctions.

I also have a Euro Clean (Bullet), which I purchased few years back. There was a short circuit in the power cord and I lodged a complaint. The technician came and said that the cord spring is damaged and the motor is burnt, which is not true. When I said this he just walked away and never came back.

I would request you to necessary action and also would like to state that due to your some DSA and their staff, your company is getting a bad name in my locality.

Thanking you,

Yours faithfully,

Soumitra Guha
38A/2, Jyotish Roy Road
“Purti Lake View Appt.”
New Alipore
Kolkata 700 053

[protected]

Eureka Forbes / Aquaguard — Worst Service I have ever seen

I have a 2 yr servive AMC with Aquaguard. They provide no service at all on their own and when I call up and register also they do not show up. They just say we will send you a person and no one ever comes. This is just horrible

Don't get attracted by Eureka forbes advertisements for their aquaguard water purifiers.
I have bought a booster model 3 weeks ago and it made me completely diasppointed.
First of all it is NOT functioning. It is NOT filtering the mud and the outflow water
is tasting carbon smell. The second one is the service..Really
it is the worst service and never experienced as much with any one.
The certifiction of Indian Medical Assoication may be a fake one otherwise
ours is a well noted corrupted country so it is a not a big deal to get such certificates.

Aquaguard hiflo-classic model — Not attending maintenance

Service franchisee m/s.Sushanta kumar singha, Inda, Kharagpur of Eureka Forbes ltd. is not attending to maintainance of Aquaguard in spite of submitting quotation for the same, thereby degrading the confidence of customers.Matter should be taken up urgently.

AQUAGUARD AND AQUA COOLER — insufficiency in service

sir,
i am sorry to say that your company is loosing the market goodwill in terms of customer service/care . we have lodge two complains, one for aqua cooler cum purifier[protected] at our dhanbad branch date back to june. over phone they assure the service engineer would visit your office soon but no one has come yet from the company even after cheeking everything about the mechine over phone and the machine was under AMC AND DOKET no given was 165, another problem we are facing is of godda branch where a aqua guard (hi fLo)was installed and AMC done from deoghar, but there also more than one month has passed but no service engineers has come to solve the problem even after repeated request to your deoghar service branch
therefore, i request your kind intervention in this mattera and oblige.

s.chakraborty
DHANBAD

I agree with the openion of the other consumers.Iam also facing after sales service problems.My aquaguard in AMC for the last TWO years. When I complained on 13/10/2008 of non function of the Aquaguard the agency told that "the motors are not available" and the fact intimated to tghe Head Office.But the motors are not received even after 20 days of their intimation. At least the HO may send the moters to the Service Agency "Dhruva Enter Prises, Hyderabad earliest.

Guys, I think it is high time that we join together to drag these people to consumer court. I have bought a vacuum cleaner from Eureka Forbes. Thankfully I bought it from some other outlet and not the Eureka Forbes ones. So I have got the product at once, but since then nobody from Eureka Forbes turned up for a simple demonstartion. Every time I call up they give me a different number to complain and when, being frustrated as I am, I called up their Chennai office to lodge a complain, the recorded voice said, "this number does not exist." Earlier, they have not given the free servicing on their Aquaguard. I feel really stupid that I bought another Eureka Forbes product at all. However, since I am a journalist, I have tried to scare them by saying that I will flash it in the newspaper, and I think finally it is going to work. I am keeping my fingers crossed, though. But seriously, can't we do something? Consumer court is a good option. Please think about it and voice your opinion through this forum. If the majority say 'yes', we are certainly going to drag these mean rude people to the court. Justice delayed is justice denied.

my Customer code is No:[protected]-Contract for service Expire in September 08.-Aquaguard -pump model- but IInd service which was due before expiry date not done even after
repeated complaints right from 24.09.08- Already considerable time passed. Many reminders sent vide e- mails at [protected]@eurekaforbes.com but no response.May please be done immediately.

Eureka Forbes — Services and After sales

19.01.2009



Dear Sir,



I write this letter as a customer of your company out of lot of frustration, displeasure and resent towards the after-sales services being offered by your company and respective officers.



I had purchased EUREKA FORBES AQUA FLOW MACHINE AS IT’S FROM TATA GROUP AS I HAD A VERY GOOD TRUST IN THIS NAME AND IT’S PRODUCTS.



We experienced difficulties with the equipment operation FROM September-08. We immediately contacted the after sales service call centre and launched an official complaint. It has been nearly 5 months and till date our complaint has not been addressed. You would appreciate the fact that 5 months is a painfully long period for addressing a customer complaint and following up the matter with the company officers.



We have been made false promises and commitments by the officers about addressing our complaint. Following are the names of officers which we have contacted since last 5 months and they have not taken any action till date.



1. Mr. Ravi Kumar – Mobile Number[protected]



2. Mr. Shiv Saran – Mobile Number[protected]

Got very worst reply and answer given by this officer as he was asking don’t

talk to me we work like this and if you wish you can continue with our

services or just Forget it.



3. Mr. Punit – Mobile Number[protected]

His response was little bit positive but not able to solve this issue yet, as he

was trying but immediately forget to follow it up.

Also not able to send any person to pick up the cheque of renewal service

contract as he says he don’t have any AMC from in office and this reply I

am getting from him since last 60 days.



4. Mr. Parbhat Singh[protected]

The man to whom you have given the service contract on Eureka’s behalf

but you don’t explain him the method of working he is very least bother to

alternate any call and not even tried to solve the issues.















5. Just forget the name of the last person’s to whom I had talk and still the

problem is not solved and also the maintenance contract cheque is not

picked up and they force me to go to private agencies and given me the

number of Aakash Water Purifier Services – 022 – 4042 5656 he says

this is the better option then our Eureka’s service ???





It is really pathetic that we are being literally treated as "beggars" in our pursuit of contacting your officers and getting the equipment complaint resolved. We are being made to believe that we are at the mercy of your company officers. We get a feeling that the officers do not see any value in addressing a customer complaint.



I write this letter as a final attempt to get our grievance resolved and with a fervent hope that you will look into this matter ASAP and make an attempt to restore the customer confidence in your company's product and your company as a whole by addressing our complaint.





Regards,





(Sanjeev Shah)





Address: - S-1, Dev Kripa, A-wing, 2ND floor, NATH PAI Road,

Ghatkopar (East), Mumbai 400 077.





Mobile Number: 0 –[protected].

Please stay away from this companyand its products for most of their agents are cheats totally sapported by the company.
They suply old and unseviceable items and refuse to return the money once caught.
This ivolve legal complication and mental torture.

Pls change filter in my INOVA aqua gaurd.
Tele no. [protected]

Aqua Guard — Not keeping promise of sales, offer for Free-Bag not delivered.

Mr. Sachin Desai had offered - if we buy a water purifier -Aquaguard - Model Nova ; then we would be given a Bag free of cost.

so, we booked and paid ; system delivered; but the bag is still not delivered even after 3 months.
we have been contacting them every week or so.

always there is next promuise - thatthe bag would be delivered in next 3-4 days.

please help us in this matter.

regards
mrs. pushpa baranga

eurekha do pathetic services all the time.once they sold the product they least concerned about the consumers.the people who buy the eurekha product should be a fool like me, because i had a bitter experience with this bukkers...so please don, t go eurekha product at any cause.
Kasim raja [protected]

AquaGuard — Bad Service Bad behaviour of Salesman

After calling so many times the service man is not coming to serve and they are also behaving bad.One day they come at noon but our calling bell was off because there are so many bad incidents are happening these days from the sales man.Next time we are calling them they are not coming.

hi, by seeing your comments i glad that i am very lucky. In my house we have aquaguard i nova is perfectly working and the service persons also correctly coming for that i blessing "good luck for your future eureka forbes"

very poor service. it is all a mental torture for the customer whohave purchased the product. why dont we report to the consumer court and ask for refund of our amc money and compensation for deceiving the poor consumers. as GANDHIJI said the customer is the king in the market and he is the most important person but it is very pathetic to note tha we are worse than BEGGARS

I have a eBoiling Aquaguard water purifier installed and currently under annual maintenance contract. The purifier stopped working on Friday, 3rd April, 2009 and I put in my complaint on the very same day. Till the writing of this (8th April, 2009), no one has visited for repairs. 6 days and the complaint is still pending for servicing! This is utter callousness on the part of Aquaguard. imagine buying water bottles for the past 6 days!

I strongly advise new buyers not to go in for Aquaguard. if at all you are hell bent on buying it then avoid their maintenance contract.

Is there any means to terminate the renewed agreement with them and get back the renewal amount paid?

Dear All
I too purchased UV purifier last month. The marketing team at Bangalore (RT Nagar) committed that they will give invoice and travel bag (Free offer) within 48 hrs. But even after 15 days I have not received the invoice and free travel bag. We are calling Mr Ragavendra who is the incharge but he is not responding properly. He is using all illegal words over phone and he told payment collected already and he is not responsible for invoice & free bag deliveries now.
How Eureka forbes recruiting these people.
I too have many customers wants to buy the product but after seeing the ir-responsible behaviour of Mr Ragavendra, they are not willing to go for Aquaguard now.

Please make sure to select good service provider before purchases

regards
sathya
+[protected]

I am chasing Eureka Forbes service helpline for the last two weeks..Everytime a new guy from call centre picks up and goes thorugh the same process of making enquiry what is the problem and assure you that the technician will attend to your complaint..Today I am going to call, and it will be my fifth call..Eureka Forbes (call centre) does not have a system of calling back the customer to take a feedback, whether the complaint is attended to our satisfaction..As I have read in the some of the mails, Eureka Forbes sells the product and enjoys the suffering that we go through due to our addiction..Is there any one from Eureka Forbes reading this????

My Aquaguard is leaking...

Eureka Forbes / Aquaguard — Filthy service -money spinning co

vanakkam. This has reference to my earlier mail comp dated 23/06/09 regard to filthy service being rendered by Eureka forbes co. The company being one of the legal evaders of excise duty and service tax was/ is offering filthy service for the last 5 years. Especially in the region around Ambattur-Chennai the service is worst. My nature of comp is as follows.
pl recall my reference mail dated 23/06/2009. I promptly checked my Req no :[protected] having cust no :[protected] time at 17:57:54 dated 21-june-2009. It is now 24 -june-2009 the nxt 48 hrs had gone by . Lousy reply given by call centre employee that comp had been forwaded to regional service centre.
Funniest part of the game . The call centre no 3988 3333 is always choked with traffic. taken the complaint with regional manager on 13-june-2009 at 13.00 Hrs . Entered in desk attendant register by the euroke forbes employee at Ambattur. When not responded ., again entered into desk attendant register by the same employee on 19-june-2009 at 11.00 Hrs. Assurance given that will be attended on the same day.
It is now time to rise up to the occasion in the fora to atleast implicate the misleading co to the public .
Can the fora take the complaint as legal and act upon.
I require prompt service Not less not more
bye
jkrish

Eureka Forbes Aquaguard is one of the biggest fraud Company I seen in last 15 year, they just want to [censored] the innocent buyers. I STRONGLY SUGGEST PLEASE DO NOT BY ANY EUREKA FORBES, EQUIPMENT.

No responsibility for aquagard .

Dear Sir/Madam,

MY REFERENCE NUMBER IS 81752808.THIS IS ALMOST A WEEK OLD STORY ABOUT MY REQUEST FOR SERVICING OF DESIGNA MODEL AQUAQUARD.I HAVE BEEN CONSTANTLY FOLLOWING UP AS CUSTOMER FOR ALMOST A WEEK THROUGH TELEPHONE, BUT EVERY TIME I AM ONLY BEEN RECEIVING BLANK PROMISES WITH NO RESULT.I HAVE BEEN SPEAKING TO PRAFUL, AMOL & AJAY (SAID TO BE SUPERVISOR) IN PUNE CUSTOMER CARE.PLEASE DO SOMETHING AS HONEST PERSON REPRESENTING A PRESTIGIOUS AND REPUTED KEY.

AWAITING FOR MY LITTLE REQUEST TO BE CARRIED WITH A FAVOURABLE RESPONSE.

Thanks & Regards,

Nitin Saigal

I had purchased Aquaguard-Nova-Celebration series only on my own request at Trichy last year. While installing the machine it had been promised to do free service every six months. But even after one year the agency had not done anything to service the machine. I had tried to contact the agency but in vain. The agency asked to me to contact the Service Engineer who had informed me that the time for free service is over and instructed me to contact another agency for paid up Service. Even though the performance of thes machine is good the service after sales is very bad.
Jeysingh Arulanantham,
Retired Tahsildar
J Home
16, kalappakadu 4th street,
Arantangi-614 616
Pudukkottai District.

very very bad service... Send the service man mobile no for our district. Our district is Villupuram...

Hi Do u Know Truth in water Purification a Best RO Purifier of 32 Ltr/Hr Cocts Only Rs. 7000 to 8500 An it about 3 to 4 years old now we have not even Changed the Membrane Filter At 924 TDS Water / But few People Sells same product with a Brand Sticker on it With One Year Warrenty For Rs. 35, 000 To 45, 000 Be Aware

Aqua Guard Is a Not value for Money
Pls Dont Buy Wet & Dry Vacuem Cllener Its not Value for Rs. 9500 A small Low Power motor In Get Heated an will Not work

Pls Dont Buy Water Purifiers from them

Spent your money in wright way

I have a serious concern over the Eureka Forbes. I bought a aquagard water purifier in August, 2009. Last one week the carbon is passing through. Complaint unattended. They were saying all the serive engineers are in a meeting.

I am Managing Director of a company who are authorised dealers for Mercedes-Benz and Maruti Suzuki, passanger cars, based in Pune city. We too have been in the selling and servicing business & we never keep all our engineers busy in a meeting.

My concern is exactly what I have mentioned above. I am prepared to wait, for any other reason than this.

Please look into this and if the service is going to be like that, I would beeter return the product.

The filter was bought from office in Aundh.[protected]/92)

Subhash Joshi

I am fed up with the after sales service. i also have few cases
1) I requester Auuaguard to send some agent for maintenance activity during the warranty period (1.5 yrs ago). the agent visited us but he was not aware about the process to operate, later on (the analyst revealed) i came to know that he was trainee and he has never worked on this product.
2) I have requested company to reinstall my Aquaguard (complaint no[protected] and 91) in July, after shifting to new location. they committed that the serice will be provided to me within 48 Hrs... Even afetr 2 months i am still awaiting for service boy to give me a call. whenever i tries to take followup by caling the call centre, i sence that every engineer is surprized and have nothing to answer except promising that this will be closed "TOMORROW". The best part that they keeps opening a new ticket also (they have opened 3 tickets till now for the same cause)...

Due to this inconvenience i ended up paying thouands of rupess just to buy WATER bottles.

I am not sure if i need to PAY these guys for this pathetic service.

I would strongly recommend new buyers not to go in for Aquaguard.

i do agree with all the customers of the eureka forbes because in kotdwara in uttrakhand
pauri garhwal water is not pure calcium is there so make a call for aquaguard and they came and then we gota fresh and diffrent water but well i make call to ur dealer he did not give me nice response to me i am just irretate with him give the call he is mr bhatt no is [protected] my no is [protected] in this circumstances i have to change my aquaguard and is good for me thankyou

Aquaguard service is simply pathetic. We have been customers of aquagaurd for many many years. But the service has deteriorated considerably in the last few years. They will chase you and chase you and harrass you with their sales talk when it comes to seeling their product. I guess that is how they have been trained. Then comes the service part. They will visit you as many times as you want to collect the money for a serice contract and they will persuade you and tell you how advantageous it is to ake a 2 year contract. After that nobody bothers to come. I have a 2 year contract taken in 2008. The service is supposed to be once in 6 mths. Till today I can tewll you they have not come for service withut my calling them atleast five times. I am quite sick of the 'we are sorry for the inconvenience ma'am' spiel of the call center staff.

The latest...I called them on the 19th of Nov and till yesterday nobody turned up.( Incidentally need to mention that the lady said the records mention that the machine was serviced in Sept!!) I called again yesterday and the lady apologised as usual and said it will be attended to by evening. Evening the technician comes in at 6 pm, has a look at the filter and is himself shocked at the state of it. And then says the filter has to be changed and since he does not have one he will come back tomorrow. Whern askled why this was not being serviced regularly, he says we are a new branch now in Choolaimedu and we are putting the data base together. Till now it had been serviced by the T, Nagar, Chennai branch of the same company!! last year when asked they said there were complaints about the service ppl so they had changed the agents and aas a special case they had sent some one from the main office to service my machine.

So while the company earns interest on my money paid in advance for a 2yrs AMC, they have no responsiblity towards the customer.

Will a senior Aquaguard Executve call me and explain and also explain through your columns? As customers we demand an explanation and better service.

Shankari Siva
[protected]

EUREKA FORBES EXECUTIVES CHEATING WITH CONSUMERS :-
my complain against eureka forbes :-

your two executives akhilesh yadav and raj pratap yadav cheated us. Today they sold us RO reviva at 12500 rs. actual cost is 9990 rs, and also took my old aquagaurd compact in exchange offer and told me that i will get back with your ro machine after giving your old machine to our godown, so i gave him that machine but they didnt gave that ro system to us.
after that i complained to mansaroover office they give me akhilesh yadav's no. than i called him and told them complete story then he said i dont know about that. i also told him that i'm going police station for FIR then he said just go there and also complain to head office or any other else, i dont care.
reply me soon...

Worst after sales service. After sales service is very poor and pathetic and customer care people will not send until the guarantee period is over. When the period is over then everyday you will be receiving a call.

I totally agree with whatever my friends have written here. EUREKA FORBES IS THE MOST COMPANY I'VE SEEN IN MY LIFE. I DONT KNOW WHO IS THE HEADLESS CEO OF THIS COMPANY, BUT IF I FIND HIM I SWEAR IF I FIND HIM AM GOING TO KICK HIS BUTT N TEACH HIM HOW TO RUN A COMPANY. I WILL REQUEST EVERYONE TO TRY HIS/HER BEST AND STOP THE SELL OF THE MOST WORST PRODUCT OF INDIA. SO BEWARE FRIENDS NEXT TIME WHEN YOU SEE A AQUAGUARD DOG TRYING TO MAKE PEOPLE FOOL CATCH HOLD OF HIM AND THRASH HIM OUT OF YOUR HOME.

Eureka Forbes/Aquaguard — after sales service

such a big company but worst service centre and service people, they are not ready to talk over
phones and not ready to lodge any complaint or problem of customer.henceforth i suggest to
my relatives and friends not to buy any product of eureka group .

Service is very very neglected. I contacted 10 times to customercare of aquaguard. Everytime they are assuring that you will get the service by the end of the day. But all assurance are false. Nobody is calling back and there is no response to provide a service. So please try not to buy eureka products.

jayadev

Eureka Forbes — Product Aqua Guard Total not functioning satisfactorily since installation itself

We had booked an Aqua Guard Total & Vacuum Cleaner through the Door to Door Rep. of Aqua Guard trusting the name of the company. On Booking the unit itself, the entire payment was made. (November 2009). It is highly unfortunate that till date the Aqua Guard unit is not functioning properly. In spite of making more than 100 calls, all we get is a complaint number & an sms confirmation of the same. As a last resort, we now approach the consumer forum

http://www.consumercomplaints.in/complaints/om-enterprises-chinchwad-pune-c40242...⇄

I too share your views as i bought an aqua sure RO water purifier and had been sufferring after tha. Even if you place a complain they dont turn up. i am not havin the machine running for 5 days and with repeated complints people dont turn up. its my request to those who havent bought purifiers from this company think twice before doing so as they have some pathethic irresponsibile people out there.

I have purchased one EUREKA FORBES LTD a commercial water filter which has been recommended by their representative Mr.Sanjay Naik on 28/04/10. At the time of selling the said product Sanjay Naik assured that this product is developed for commercial use and any thing goes wrong will be taken care by the company for a year.
Sanjay Naik also assured that, they provide 2free service in a year. Though they never ever bothered to check after the sales and the time whether the machine working in good condition. This filter is attached with a water cooler and they only provided an auto cut the said auto cut also not functioning after only six months. We asked them to change the auto cut but they do not have stock available and can not give any positive date.
While talking to Sanjay Naik, he was very rude and rough saying that, we can complain any where and stated that, "If you want the service take it or leave it". This is the attitude of a sales person in Goa has and the service after sales is totally pathetic. Unlike other cities, the attitude of the sales person in Goa is totally un acceptable.
My question is how come a sales person provides all wrong and false information about the product to a customer at the time of selling a product.
People has a faith in TATA products and they go blindly. But, I wonder how company like TATA can afford to recruit/appoint all these rubbish personnel for selling their product???
TATA then must ensure not to sell any product in a place where there is no service after sales.
There are number of new and much reliable water purifier has launched in the market. Why one should opt for TATA product only !!!
Hope this note will lead for some positve action.
Thanking you.
Yours faithfully,
Debashis Sen Roy
[protected]

I lodged complain on 9th August regarding the non working UV of aqua Sensa but still not corrected the fault.The mangement has planned such a beautifully the system that you will never know who is the actual incharge of system and complain is limited to call center and service center.It seems the hired persons are afraid of telling the contact no. of Incharge.But every year new models are developed but spares are not available in time for replacement hence compalin remains unattemted.It will be a lesson to every one that never purchase a new model as service persons hardly know about the system and no spares are available.

S.S.Verma

I have purchased a aquaguard total Ro in 2008. As per the terms and conditions and two years warranty card attached in booklet, they are to provide four free services withen two years. But after the delivery of item, no one has turndown to check TDS or, whether it is working good or not.when ever they are call in telephone, they reply quickly( visiting shortly.) After sending two mail last week a gentle man NUKULLA TELE-[protected], [protected] visited on 19/10/2010.He hsa checked the Aquaguard and handedover a big list as stated hereand his version.1.SEKVICE CHALGE RS 250/-, 2. POFOCANOLE RS 305/-, 3. MEMBRANE RS 2345/-, 4. POST SILVER RS 310/-, 5. PRE SILVER RS 310/-, 6. SEDIMENT RS 400/- AND TOTAL OF RS 3920/- This is the Aquaguard service provided to customers in india.

I Roohi Siddiqui have purchased Aqua Guard R.O. protect Plus in June 2010 at my residence XY-15, Sarojini Nagar, New Delhi.My Consumer ID is [protected]. Since the date of purchase, it is not working. Once its' four filters have been changed after much delayed. Now within 2 months of time, it is not working at all. I have made complaint on 7th November2010.Request No is [protected]. The complaint has not been attended till date. NOW I AM SUGGESTING EVERY ONE NOT TO BUY EUREKA FORBES ITEMS

COMPLAINT LETTER AQUAGUARD DEALER
Your name MAYANK NAURIYAL
Your address UTTRAKHAND KOTDWARA
Your phone number [protected]
Your email address [protected]@hotmail.com
Date
Name of dealer
Street
Suburb/Town State Postcode
Dear Sir/Madam

On (date) I purchased a aquaguard from your dealership Unfortunately, the
aquaguard has not been satisfactory because (say what the problem is, for example, TDS is not quiet satisfactory.


I would appreciate it if you could organise to (say what you want the dealer to do, for
example, they are not coming in my home for service and I am disappointed with aquaguard by (date).
As I am sure you can appreciate, the complaint
inconvenience, this problem has also caused me to incur additional cost
the receipts as proof. as a great fan o[censored]r chair man mr Suresh Goklaney i donot think your dealer is misbehaving with us as a customers after that i complaing it in your corporate level make me call in 1 pm
I look forward to settling this matter amicably. If, however, the matter is not
satisfactorily resolved by (date), I will consider taking further action to resolve the
complaint either through the Department of Commerce or through the courts.
Yours faithfully
Mayanknauriyal [protected]

give a call again in [protected] I am going in news chanels

I wanted to purchase a latest automatic model Aquaguard from Eureka Forbes in the year 2009. The marketing guy (Suman Koley, City Centre, Durgapur) cleverly made me buy Aquaguard classic eboiling model (MANUAL) saying this is the latest model with least maintenance. Only after buying did we realise that this is the worst model of Aquaguard and this guy had fooled us. It is only one year of installation and the Aquaguard is not working. Upon calling the service guy, he is giving a long list of spares to be changed + AMC for 3 years.
We are totally fed up and dissatisfied with Eureka Forbes and advice all to verify the model no with 3-4 people before going for it.
Regards,
Dilip[protected]

Eureka forbes has a third class after sales service. Despite of calling the service center guys to service our Aquaguard they dont turn up.

Service Centre Name: Sanjana Enterprises
Flat No: 301 Swami Samarth CHS
Plot No- 88, Sec - 14
Koparkhairane, Navi Mumbai -709
Tel[protected]

Regards,

Alankar Dalvi
[protected]

I have bought RO model Aquaguard. Within less than 6 months, the filter process got slow. It was damaged during the last service when technician came and intentionally damaged the product. Since then, the water filter process of my machine went down. When we complained after several calls, a service engineer came and said it would cost Rs 2500/ to repair the damage. I talked to supervisor Mr Srinivasan Rao - [protected] and he gave a diktat of 'terms & conditions'. It shows that the company while selling the product hides information. Nothing is covered under warranty. He said consumer parts are not covered under warrant clause. He said to complain wherever I want. This is pathetic. The government of India should ban such company for cheating on customers. I'm not a legal extert who understands all the clauses covered under warranty document. I'm sure many consumers feel the same. Its time to raise alarm towards such product and discourage users from buying products.

I want to bring this matter to consumer court. Will you please tell me where I can register complaints. This time. I'm serious and will fight the case come what may!

Please, help me and join hands together. My email ID is - [protected]@gmail.com

Eureka Forbes / Aquaguard — Many complaints lodged and what is the action plan

Hi All

Today i came to lodge a complaints against Eureka Forbes in reg of their pathetic service and customer complaint system and have seen around 500 complaints lodged recently and what is action plan taken by eureka forbes ...better they pack up from india......their products are useless...employees are worthless.

I had posted a complaint about the Sensa Model which I had purchased in August 2010. Immediately personnel from Local office in Chennai contacted me and later the whole issue has been put in cold storage.
I would advise public to desist from buying anything from eureka forbes.
There is no hold the customer has on these people.Except for the so called representatives who loiter on the streets carrying the brochures and out to take the unsuspecting public for a ride there is nothing glorious about buying their equipments.
More over their service people are as bad as the sales people.
It is not far when I will be knocking the doors of the consumer court ..
D.Raghavan
2146, T1 7th street, 12th main road
Annanagar, Chennai, 600040

I totally agree. I am just going to throw the Aquaguard water filter and go for a new company. Their after sales service sucks. Please do not buy any Aquaguard products. They just register the complaint and even after one month no one turns up. Every day you have to keep calling and they just saw they will come..

Please please please do not buy Aquaguard Aquaguard Aquaguard products.

Poor, pathetic, i would say absolutely no after sales service from Aquaguard. They will surely go out of business. Please do not buy Aquaguard products.

Worst People.. Worst service.. Worst product...
Why these customer care people are so stupid.. those do not take any steps for the compliants
I don't think come for work may be they are coming to have Pleasure with others, may take in any sense.
Poor Business Experience.
This is my first review, i don't have habit of writing comments. these ... people made me write.

I had bought a Eureka Forbes Water
Filter IVORY UV  "Aquasure" from your company on
16th Dec 2009, (invoice no GFE-1644) Dealer name GUMAN Electronics
and since then it has broken down atleast 5 times. In Feb
2010 I had lodged 8-10 complaints at your Jaipur office, about
it, as a result of which some technician was sent to examine it.your team
has taken almost 10 days for reverting back. However,
it has broken down Again in Jun 2010. and no one has turned up since then
and the executives have been providing new complaint no.s
I spoke to dealer and finally
on 19th July 2010, I got an approval for changing/replacing the product and I took (Aquasure NANO RO)

Thereafter it worked smooth and in Jan 2011 it has broken down again which was repaired in couple of days. But in Apr 2011 it has again broken down atleast 3 times. Some technician came twice and repaired that machine for half hearten next day it broken down again and since 22 nd Apr 2011 I am regularly logging a complaint on customer care no: [protected] but no one is turning back, though they are providing me a new complaint number, a new commitment every time.
Complaint No's are as follow:
22nd Apr:84687277
25th Apr:[protected]
25th Apr:-[protected](my phone no)
26Th Apr:[protected]
and a TAT of 24 hrs alongwith. I would like to know what is the
turn around time target followed by your EFFICIENT & COMMITTED service
team. I have been doing regular follow-ups, but to no avail, everytime
I am told that my concern will be resolved int he next 24 hoursI
need to get it repaired/replaced at the earliest. Its disheartening to see such
an esteemed brand like yours misguiding customers just to meet their
sales targets.

my neighbor is using
a "Kent" water purifier, which does not demand anything
and is serving the family quite well, so why can't an equivalent brand
like Eureka Forbes do the same.


My father is going through Dialysis
and I have been advised by the doctor to maintain a dust free environment
in his room, Food and Water to avoid infection else the consequences
 can be fatal. Last week due to the absence of Filtered water,
he was diagnosed
with infection, the treatment
of which is costing me Rs 10, 000- 15, 000 per week.

I demand that appropriate action be taken in the next 24 hours to address
my grievances, else I will be forced to go to the consumer forum for a
solution...

Digvijay Pandey
[protected]
Jaipur

very bad service ofter sales. they promise for 3 free service in a year but when you log a request then no response

We purchaced Eureka Forbes - Total Sensa Aqua Guard 6 months ago. Recently the tap started leaking and we registered a complaint with Euro Helpline beginning of May 2011. For 10 days, we did not receive any response from Eureka Forbes Service Department regarding our complaint.

The after sales service of Eureka Forbes is pathetic and frustrating. I had to follow up and call the euro helpline with min 10 calls to be able to talk to the correct person. I was told to followup with the service center person myself and the contact numbers given to me were either switched off or not working (I suspect those were all fake).

After continous followup calls and waiting on hold (listening to the Aqua Guard Song can get on your nerves), finally on 10th attempt I was given the mobile number of the service center representative.

All this has caused me a lot of agony and frustration.

I will never recommend getting a eureka forbes product for its terrible after sales service.

DONT BUY AQUAGUARD IN CHENGALPET BRANCH
Dealers/Salesman are unable explain about their product. We thought of buying Aqua total sensa but suresh(salesman) told us not to buy that one. They are not giving enough details for their product. THEY WILL TAKE ONE WEEK TIME FOR INSTALLATION. Please buy aquasure or aquapure in a shop.

DONT BUY AQUAGUARD IN CHENGALPET BRANCH. They do no explain about their product.
They telling not to buy total sensa
THEY WILL TAKE ONE WEEK FOR INSTALLATION

I advise buyers not to get into AMC; Call the service when the water stops coming(we need to change the candle). Otherwise the service guy takes away the existing candles which would take sometime to expire.

AquaGuard and Eureka forbes Vacuum cleaner — IRRESPONSIBLE SERVICE

Irresponsible Service from Aquaguard and Eureka Forbes Vaccum Cleaner Organization. For past One two month i have called the concerned people for Service but no proper response from them all fake response till now. Whenever i call these people in service the dailouge "within 24hours you will get a solution" this is the only reply from them but till now no response. Service Center Number is [protected]. We have given AMC for these two Appliances So Please do the needful as soon as possible.

I have one nova water filter and entered into AMC for three years. This was over by 27th July. After a lot of calls in 39883333 a person came for servicing and he could not fix the tube connection properly and the water was leaking from the machine. This was reported promptly during june 2011 and no one was attending the complaint.

Some how the problem solved by itself but the other problem of choking started and no water was flowing. After careful examing the machine we found the external pump was not working and the complaint was givenonce again during 7th august 2011 and the complaint number is 63255539 and once again the new number was given on 8th august and it is 85314728 . No one turned up to attand the complaint tille of 19th August. I do not know how they operate on this. A person who had AMC for three years and no service was given to us expect a call was registered. Even this is being ignored.

After a greate difficulty we could get one service mangers number ie [protected] by name Mr, shivakumar. When once we ring this number it rings and switches off. A second time if you call this number this number will be switched off. This is the problem of Aqua guard.


With all these problems we placed one more order in Bangalore for my daughter and they have taken the full money on 17th August promissing to install the machine by the eveining. Evening came but not the machine. AFter contacting themwe could get a reply that there was heavy rain and could not come.
They promissed to come on 18th but no result. They give and answer stating drilling machine was not availale.

For these persons we cannot go out thinking these guys will come and report door locked.

We are praying GOD to help us in this regard.

i am sure Iwill not recomand Aquagurad any more and if required we can alll join advertise this in local dailyies.

Santhanagopalan
Old no 56/ New no 101
IVth avenue
Ashoknagar
Chennai 600083
phone 24897656

totally agree, the service and sales both are pathetic.

Eureka Forbes / Aquaguard — Non availability of service

I have made a service contract with the Eureka Forbes Aqua Guard on 28.11.2011 for two years. After replacement of parts my machine is dripping water. Accordingly I complained to the Call centre vide complaint No. [protected] dated 07.12.2011, [protected] dated 06.12. 2011, [protected] dated 02.12.2011etc. The Call centre Personnel regular give me assurance that service would be done within 24 hours. But none responded. Such is the dismal state of our Dankuni centre.

Dear Umapada,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Umapada,

We have not heard from you for quite long. Kindly share your status so that we can get in touch with you and resolve any pending issues.

Regards,
Eureka Forbes Team

AquaGuard — no serving/ no after sales service

we have brought the aqua guard on 2/10/08. After that till today only 3-4 times the executive has come for the servicing. We have to call him for 5-6 times then the person comes. and even the filter has not properly changed on time. We have said the executive to send some other person if he is so busy. still no action is taken. we request you to take some action quickly.

I fully agree with the comments. Eurekaforbes ser.centres are useless. They are not giving proper services to the customers. At the time of renewal call is given. After that they do not provide the ser. of their own. When we call them usually ans is technician is not well. then what is the use of AMC?

I am very disappointed with very bad servvice, i need v v urgent help from the consumer court.very poor service

Did someone approach Akosha (akosha.com) for taking Eureka Forbes to consumer court, I heard they are good.
My complaint ([protected]) is pending since 2 weeks, and I call them everyday, and they have 1 answer, "we'll send someone today".
My complaint here: http://www.consumercomplaints.in/eureka-forbes-worst-water-purifier-aquaguard-ma...⇄

EUREKA FORBES is a cheater company. Do not deal with this firm. BE CAREFUL.

I feel like I m trapped by this company !
This is a fraud .
Please don't go for any of their products