[Resolved]  Evok Furniture / Hindware Home Retail Pvt. Ltd. — Wrong Delivery and Harassment to Customer

Address:

Bangalore, Karnataka

Hi,

My name is Rajesh and I had bought few items from Evok, J.P. Nagar, Bangalore.
Sales Order No.: 1016SO/11-12/000308
Date: 30/12/2011

The delivery was done wrong first time (07/01/2012). The store
manager, Shekhar, requested for one day time to make the correct
delivery. Next delivery (08/01/2012) was done at night 12 o'clock (As
per talk with Shekhar the delivery time was supposed to be 9 o'clock).
But this time also the delivery was done wrong. Whole night I had to
spend there without sleep as there is no facility (new house and
nobody has yet moved in there).
Againg Shekhar told me we will definitely deliver it the next day.
Next day the deliver was supposed to be done at evening 7 o'clock. I
waited there till 7:30 and left. I got the call from the delivery team
at 7:45 that they have reached the place for delivery. I need to
travel back 7-8 kms to take the delivery.

Now I have one extra queen size mattress that I need to return to
Evok. I have asked the store manager for compensation.

Today the persons from Evok (Shekhar, Manjunath, Gautam) called me and
told me to take leave from my office and return the mattress today
itself otherwise I need to face dire consequences. I am not sure what
they planed.

After harrassing me so much none of the Evok employee has any guilt
that the mistake is on their part. I need some higher official to look
into the matter. Hope you can get me in touch with some higher
official who can handle this.

Thanks,
Rajesh Arora
[protected]