[Resolved]  Evok — Incomplete Order of Modular Kitchen

Address:

Haryana

We purchased a modular kitchen from Evok in June 2010. It is still not completely installed at our residence (as of February 2011). Key Issues outlined below:

1. False billing, overcharging for same items, refusal to accept the errors. Needed several rounds of communication to resolve the matter.
2. Forcing us to purchase kitchen appliances from them, to avail the 50% discount, although no such condition was part of the offer. After threatening to withdraw the entire offer, they relented and gave us the discount without any pre-conditions.
2. After taking 50% advance payment, Evok sent me an SMS stating my chosen colour / profile was no loner available. Issue had to be escalated to get them to deliver the committed product on the basis of which kitchen counter stone, flooring and backsplash tiles were selected. Delay of many months, no communication on status of order.
3. Irregularities between items paid for and items delivered. Initial refusal to supply items on list. Again, svereal weeks of delay, visits to site by numerous Evok personnel, escalation of issue.
4. Staff always shows up late for appointments, making the customer wait for hours. Carpenters are often brought to the site without providing them with appropriate / adequate tools, thereby delaying the work.
5. Incorrect side panels installed. Refusal to provide matching side panels (although one staff member confirmed to me that they had been manufactured, but for reasons best known to them). they claim that the colour has been discontinued. How can they discontinue a colour when a customer's order is not complete? Forcing us to change colour scheme in the kitchen. Issue ongoing.
6. Full payment taken in early October 2010, it is not 3rd week of February 2011 and work is still pending.