[Resolved]  Exide Battery — scooty battery did not replaced by the dealer under warranty period

Address:

Uttar Pradesh

i bought my scooty pleasure battery on 4th october 2010 form a dealer shop named
"BEST BATTERY SERVICE"
7/117 swroop nagar,
besides Model bakery,
KANPUR.
contacts=[protected], 2559075

my scooty battery type is 5LB
manufacturing code 2GO
sr.no.=414641

my scooty battery has a warranty of 15 months..
I've been facing battery problem since September 2011.
when i took my scooty battery to the exide battery dealer in November 2011.
he said battery is fine but still he just charged my battery and gave me back in few hours..

i told them that my battery is in warranty period.if it is needs replacement then please replace
but they did'nt..
within in a week i faced this problem again..
they charged and gave my battery back again..

they did it every i go to them in weeks.
they told me that my battery is fine but it was not.

i went there in
december thrice,still they said the same
and didn't replaced it.

on 2nd January i took my battery also..again the same scene..

my scooty had a warranty of 15 months,so it got expired on 4th January 2012.

on 14th January 2012
when i took my scooty to they dealer shop..that day the dealer told me that the battery is rotten..that's why it is not working properly.

they gave me a dealer claim form no.494
they asked to keep checking for the battery
i did it as they asked me to do.

on 27th January 2012 i went to the shop n asked for the battery they told me that battery has been sent to the exide company and will be returning in few days.
i went to them on 31st January 2012,then they told me the battery has been returned from the company but it is still not in proper condition, so they are re-sending it to the company and it will take time again.

when i asked for a stand-by battery for my scooty, they told me that the battery will be provided but it coud not help my scooty to get it self started but only the horn will be in use..

kindly take an action against the company or the dealer .
as a customer is tired with the way the dealer is dealing and making situation problematic since last 3months.


sincearly,
SAUMYA NIGAM
PH=[protected]
E-MAIL ID=[protected]@gmail.com