[Resolved]  Exide Limited / Exide Inva Tubular It 500 — Nil back-up (Under Warranty)

Hi

I am Bhupendra Sinha,

This is regarding my Exide Battery IT 500 Serial No. IC607564 (which is under warranty period ) which I ad bought with Su-kam inverter at Noida (UP)on May 2005.

I have now moved from Noida to Bangalore completely.

When I started using inverter, I found my battery back up very very low so first approached to a Exide battery maintainence dealer in the month of july 2008 and gave my battery for charging.

There the Dealer told me that one cell of the battery is weak so you better approach to Exide company to claim warranty of the battery.

I then first contacted to Mr. Subramaniyam on his mobile number [protected].Please also find his complete contact address as below.

Mr. Subramaniyam / Mr. Nityanand
43/1 Rub Plaza, Industrial Suburb, Near APMC Yard, Tumkur Road, Yashbantpur.
Phone: 080 – 51283492/93/94/95, 23578672
Mobile (+91) [protected]
Fax: 080 – 5599624
E-mail: [protected]@exide.co.in

Mr. Subhramaniyam suggested me to contact mr. Navit( or naveen i am not sure exact name of the person) from PAE Limited at his mobile number [protected].

When Called up this Mr. Navit on his mobile number first he assured me that he will be sending his persons to collect the battery from my residence but one body from his office came to my residence and whenever I called him up for this he used give me some excuses then finally I asked him for his office address and took the battery to PAE limited on 21 July 2008 .

Since Mr . Navit was not at office that day so I had also talked to Mr. Prashant Kottur (Territory Manager) regarding my battery backup problem. He asked me to surrender the battery at Warranty claim and assured me that this battery will be taken to Exide company office there they will inspect then will do the needful and all these process will take at maximum of 2 weeks time.

After two weeks time I constantly kept on following with Mr. Navit on his mobile but each time he used give me some excuses like either battery was still under inspection or was not got back from Exide company.

When I had become fully disappointed then I wrote an email to Mr.Mr. Prashant Kottur at prashant.[protected]@paeltd.com but he did not respond to my email and then I also called him up 2-3 times but each time he said that he was not traveling and will get back to me soon or ask someone from his PAE limited to contact me and let me know the status but nothing worked out.

I finally called PAE limited reception and asked for someone who takes care of customer service and got a mobile number of Mr. Randhi [protected] but still it took long days of waiting finally I got my battery back on 2oth sept 2008 after whole two months time.

Now when I connected the battery to use with inverter I now realized that my battery back up has become worst as it is even giving nil back up i.e not a single minute of back up.

I again called Mr. Randhi on 23rd sept and informed him about the current status of my battery backup. First he said that sir as per feedback received from Exide company, the battery was not being properly maintained.

I then explained to Mr. Randhi that I have always used the battery with proper manner and maintained it's water level and everything as per instruction given on battery maintainance card. Hence he then further asked me to write an email to him regarding this matter at [protected]@paeltd.com .so that he may take this matter to higher authorities

I sent him the detailed mail on 23rd sept but when he did not get back to me even by 26th sept I have now lost all my patience, and also because my battery warranty period will be over after month of November 2008 .

I have been constant viewer of your program Pehredar on CNBC Awaaz hence I finally decided to take this matter to you sir and hope you will definitely help me out in this matter

Kindly look into the matter and do the needful at the earliest.

Thank You,
Kind Regards,

Bhupendra Sinha

House No. 46, 1st Floor,
2nd Main, 5th Cross,
K.R.Layout, 6th Phase,
J.P.Nagar, Banaglore
Karnataka-560078
mobile : +91-[protected]
Landline: +[protected]Res.)