[Resolved]  Ezone Electronics, Mumbai — misleading customers with false commitments

eZone Electronics - Future Group — Non Delivery of Fridge as per order and comitment

Dear Sir,

I had booked a Whirlpool fridge (Model : 340 ELT Prof Titanium 4S ) from E-Zone located in Oberoi mall goregaon (East) on 31st May, 09 with confirmation on payment receipt saying that the fridge will be delivered to me on 1st June, 09.I was asked by the sales person that fridge can be delivered on next day if payment is made in cash in case of cheque on realization because of the same I had given full cash payment on 31st May, 09.

To my surprise I was delivered with a fridge but of a different model which I didn’t accept as it was not my ordered fridge. I went to the store with my complain to the store manager wherein I was surprised again to hear from the store manager to either wait for 10 days as fridge is not available in any of stores as well as with whirlpool. Instead they have been insisting me to buy some other fridge of Samsung etc.

I have sold my earlier fridge on pretext that I will be delivered with my fridge today which was assured to me on 31st May, 09, Now I have no fridge at my house and food stuff is getting rotten and I do not have even cold water to drink in this summer because of misleading by employees at ezone.

For your reference my receipt no is [protected], I will like you to interfere and help me out from this issue. I believe whirlpool and Ezone will look forward to satisfy its customer and not to mislead them.

My reference bill no is [protected] Dt 31.05.09

I am a loyal customer of whirlpool I had my previous fridge from whirlpool and I have an AC and washing machine from whirlpool as well, I have been a satisfied customer of whirlpool hence this letter.

Thanks in anticipation.

Rgds

S.K.Sabharwal
2B/604 Green Hills,
Lokhandwala,
Kandivali (East)
MUMBAI-400101
Tel No :[protected]

Ezone is one of the most mismanaaged stores in Mumbai. Its a common problem with them that they would tell you that stock is not available in either their stocks or even with the manufacturere.For example: I enquired a Whirl Pool washing machine from them I was quoted a price of 14, 500/- and delivery in 10 days. However, I finally bought it from Croma at 14, 000/- with delivery next day. So I guess whoever is planning to make a purchase from eZone keep in mind the prices are probably not the best and delivery would be delayed compared to other stores.