Ezone / Pantaloon Retail — Dealer sent used owen

Address:

Pune, Maharashtra

Hi,

I had purchased a LG Microwave Oven [MODEL: LG MC 8040NSR] on 22 Oc 2011 from eZone showroom at Amanora Park Town, Hadapsar Kharadi Bypass Road, Pune. The advance reciept no / buyers order no:[protected].

The ezone retailer delivered [Tax Invoice No:[protected]] a used/unpacked piece on 25 Oct 2011.

After calling the showroom multiple times the people in charge promised to replace the piece but despite calls everyday, till today the retailer has not replaced the oven.

I have also lodged a complaint with the customer care unit of Pantaloon Retail [Reference No:] but there has been no action from them as well

I request your intervention in this regard to solve this issue for this wrong malpractice by the retailer. Please let me know any additional information i need to furnish regarding this purchase.

Regards
Saby D'Souza
email: [protected]@gmail.com
Cell: 91-[protected]
Tel:[protected]