[Resolved]  EzoneOnline — Product is not delivered

i purchased product and order no:629942 on 21st Dec 2012.

Still the product is not delivered and no information about it. send 4 emails but not even one is replied.
I called to customer care its not working.

actually i need it immediately.
Now the use of this product is no more.

Let me know how to cancel this order and get back my money. because its your delay in deliver and no communication to the customer at all.