Fashion And You.com — Cancellation of order without my permission or intimation

Address:

Surat, Gujarat

MY ORDER No. is 969278. DATED 20.10.2011 FOR Rs.1078 Miraaya Skirt @ Rs.512.00, Miraaya Tunic @ Rs.512.00 + Rs. 54.00 VAT IN TOTAL OF BOTH THE PRODUCTS, WAS ORDERED AFTER READING ALL THE CONDITIONS OF ORDERING ONLINE ON THE WEBSITE "FASHION AND YOU.COM". WE ALSO VERIFIED THE SAID ORDER AS IT WAS CASH IN DELIVERY ORDER. THEY SAID THE ORDER WILL GET DELIVERED TO US WITHIN THE NEXT 3-4 WEEKS. HOWEVER, IT DID NOT GET DELIVERED FOR ANOTHER MONTH. WHEN WE CALLED THE CUSTOMER CARE TO FOLLOW UP ON 24.11.2011 AS TO WHAT HAPPENED TO THE ORDER, THEY GAVE US COMPLAINT NO. AS transaction reference number for the same is 906108 AND TOLD US IT HASN'T BEEN SHIPPED YET AND WILL BE SHIPPED SOON TO US AND THEY WILL TELL US THE ORDER'S STATUS WITHIN NEXT 2-3 DAYS. TODAY, ON 27.11.2011 WE CALLED THEM BACK, ONLY THEN THEY TOLD US THAT THE ORDER HAS BEEN CANCELLED AS THE PRODUCT IS NOT AVAILABLE WITH THEIR VENDOR. THE WEBSITE FELLOWS DIDN'T TAKE THE PAIN TO INFORM TO US THAT THE ORDER HAD BEEN CANCELLED.
AT THE TIME OF PLACING THE ORDER IT WAS CLEARLY AVAILABLE AS IT WAS COMING IN THE OPTION FOR PURCHASE AND A "SOLD OUT" TAG WASN'T ATTACHED WITH IT ON THE WEBSITE. ONLY THOSE ITEMS THAT ARE AVAILABLE ARE SOLD AND I HAD ORDERED ONLY SUCH PRODUCTS. LATER THE WEBSITE SAID IT IS NOT AVAILABLE AND "WE ARE SORRY WE CANT DELIVER" "WE KNOW ITS BEEN S MISTAKE BUT WE CANT DELIVER AS ITS NOT AVAILABLE"
I REQUEST THE FORUM TO TAKE A STRICT AND EFFECTIVE ACTION AGAINST THE SAID WEBSITE AND GET THEM TO DELIVER WHAT I WANTED. AS I HAD ORDERED IT TO GIFT TO SOMEONE AND THEY TURNED OUT MY HAPPINESS INTO SADNESS AS FOR ONE, I DIDN'T GET THE PRODUCT, TWO, THEY SHOULDN'T HAVE DISPLAYED AS "AVAILABLE" WHAT IS NOT ACTUALLY AVAILABLE WITH THEM.

PLEASE TAKE APPROPRIATE ACTION AND OBLIGE