Two of my orders cancelled by FNY giving reason that the products were out of stock and they could not get inventory from its suppliers. But I saw same products put on sale in the website couple of days later. When I complained about it with the customer care, they gave ‘We are Sorry’ redeemable coupon of Rs.250 in September.
I tried to use this coupon for one of my order but due to some technical issue in website (seem to be happening with only me), I was not able to place the order. Along with the order these credits also got cancelled.
Then after making about 10-15 calls to FNY customer care, they finally placed these credits back in my account on 1st or 2nd of November with expire day for credits is 24th Nov (they always say coupon valid for 1month, but here it’s only 24 days).
I was trying to ordering one item on 21st Nov and when proceed towards payment, there was no option coming up to use my coupon. I tried ordering bigger item even then I didn’t get option to use this Rs.250 credits. I didn’t try until 24th Nov, as i was very busy at work.
On 24th Nov as I knew it’s the last day to use credits, I tried couple of times to use it, same thing again there was no option coming in website to use credits when I proceed to make payment. I thought I try it in the evening, it didn’t work then also.
Next day morning I called the FNY customer care, they told that I should have called them before only and now as coupon has expired they can’t do anything. Customer care people are very rude, one lady she just disconnected my call and other guy he kept telling that he can’t do anything as coupon is expired now…… Was this information helpful? | 
Apologies for the inconvenience. You have not mentioned any order details or fashionandyou login details in the above complaint. Because of this we were unable to identify the issue. Please help us with the Order no. so we can identify and resolve this issue as soon as possible.
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FashionandYou Support.