[Resolved] Fashion And You / Kurti — cancelled the order without informing | |||
Hi , I ordered a kurti from Fashion and you site. for around 3 weeks the status of the order was to be dispatched and suddenly wen i checked one day the status was changed to cancelled without any notification. i then myself inquired by calling there customer support number which is not a toll free that what happened with the order. their reply was mam we are sorry as the kurti is out of stock. i was shocked on hearing this to which they added that we are crediting 270 points against the order into my account with which you can shop again.the total cost of kurti was 499 INR for which they refunded only 270 rs telling i have used a gift voucher so we cant refund the rest money . they are fooling their customers by first cancelling their orders then not even refunding the full amount for the same.on top of that the kind of response you get from customer support associates is vulnerable. I want a serious action to be taken against this site i:e FASHION AND YOU.I want full justice .Please let me know the procedure that needs to be done to take action against this site. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sonika,
Apologies for the inconvenience. As you have not mentioned any specific order details in your above complaint, we were thus unable to identify the issue. Please help us with the order number on email ([protected]@fashionandyou.com) so we can identify and resolve your issue as soon as possible, or you can also get in touch with our new Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).
Thanks!
Team fashionandyou.com
Support No |[protected]
Email: [protected]@fashionandyou.com
Apologies for the inconvenience. As you have not mentioned any specific order details in your above complaint, we were thus unable to identify the issue. Please help us with the order number on email ([protected]@fashionandyou.com) so we can identify and resolve your issue as soon as possible, or you can also get in touch with our new Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).
Thanks!
Team fashionandyou.com
Support No |[protected]
Email: [protected]@fashionandyou.com
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First of all, you collect all the relevant documents datewise in one series and write down the incidents date wise from the date of oder till now on a plain rough paper, whatsoever happened and then got prepared a compalint from any advocate under section 12 of the Cossumer Protection Act and filed the same In Consumer Court, I assured you that you will get full justice as early as possible, as consumer court is bound to solve th ematter with in six months from the date of filling of the complaint, if any problem creates u can call me at [protected]