Fashion And You — Product not delivered.

shubham377

from Vidisha, Madhya Pradesh

Address:

Bhopal, Madhya Pradesh

I had placed an order on 2 april 2012 on online shopping website www.fashionandyou.com and now more than 75 days have passed and i haven't received either the product or refund for the same.

I had got a call from quantium solutions (the courier company) that the item is damaged due to fire and they would talk to www.fashionandyou.com so that i'll get my refund. After 3-5 days i got a call from www.fashionandyou.com that they will arrange my refund ASAP, the www.fashionandyou.com employee admitted that the product is undelivered due to damage caused in the courier office.

They assured me that i'll get my refund ASAP. The courier company is saying that the product was damaged, it is not that i refused to take it.

The status of the product is shown in the attachment here. The product's status was not even updated in the destination city (BHOPAL) because their office had caught fire and they don't have any details of the shipment.

The order page and the shipment status is attached here. The order was made on 2 april 2012 and now the merchant are saying that i refused to take the shipment which is incorrect.

Please resolve my problem sir.

My contact ID is [protected]@yahoo.com
Mobile. No. [protected]

+3 photos

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Comments

Fashion And You Customer Care

from Pune, Maharashtra

Verified Support

Dear Shubham,

Apologies for the inconvenience. As you have not mentioned any specific order details in your above complaint, we were thus unable to identify the issue. Please help us with the order number on email ([protected]@fashionandyou.com) so we can identify and resolve your issue as soon as possible, or you can also get in touch with our new Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).

Thanks!
Team fashionandyou.com
Support No |[protected]
Email: [protected]@fashionandyou.com

Fashion And You Customer Care

from Pune, Maharashtra

Verified Support

Dear Shubham,

We Regret the inconvenience caused .
We need confirmation from the concerned department on the stage of investigation of your order number 1715194. We request you to allow us 48 hrs to resolve the issue for you.
For any clarification, write to us at [protected]@fashionandyou.com . We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

Thanks!
Team fashionandyou.com
Support No |[protected]
Email: [protected]@fashionandyou.com

Fashion And You Customer Care

from Pune, Maharashtra

Verified Support

Dear Anshik,

Hope your issue has been resolved by our Member Relation Executive. As discussed store credit of 1034/- has been pushed in your account.We promise you the highest quality standards and cutting edge service in future. In case you have any further queries regarding this matter please feel free to contact us on[protected] or get in touch with us via email ([protected]@fashionandyou.com), Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).

Warm Regards,
Team fashionandyou.com
Support No |[protected]
Email: [protected]@fashionandyou.com

Gaurav Bakliya

from Nimbahera, Rajasthan

site not working properly no response

I want to return an order but site is not working page is unable to open than how can I return my order. Very poor management and not responding customer care.